Yugibet Casino - Le vincite del giocatore sono state confiscate.

Yugibet took my €675 winnings from the first deposit bonus back to them. They just claim that I broke some rule, but when I ask customer service what the reason is, the answer is: I don't know.

Or there will be no answer at all.

I completed the bonus wagering according to the rules. The deposit was €75 with a 100% bonus and the maximum withdrawal was 10x the deposit and I got it.

They delayed my withdrawal by all means and finally decided to take away all the winnings.

The only response from customer service after that "I don't know" comment is this:

We understand that you may be disappointed with the outcome of the decision made by the relevant department.

Please be informed that our decision is final and was made in accordance with our terms and conditions.

But they refuse to tell us what the reason is.

Yugibet veti 675€ voittoni ensi talletusbonukselta takaisin itselleen. Väittävät vain että olen rikkonut jotain sääntöä, mutta jos kysyn asiakaspalvelusta, että mikä on syynä niin vastaus on: En tiedä.

Tai sitten ei tule vastausta ollenkaan.

Suoritin bonuksen kierrätyksen ihan sääntöjen mukaisesti. Talletus oli 75€ 100% bonuksella ja maksiminosto oli 10x talletuksesta ja sen sain.

Viivyttivät nostoani muutenkin kaikin keinoin ja lopulta päättivätkin ottaa koko voitot pois.

Ainoa vastaus tuon "En tiedä" kommentin jälkeen asiakaspalvelusta on tämä:

We understand that you may be disappointed with the outcome of the decision made by the relevant department.

Please be informed that our decision is final and was made in accordance with our terms and conditions.

Mutta eivät suostu millään kertomaan että mikä se syy on.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yugibet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was your account blocked as a result of the alleged breach of casino terms and conditions?
• Have you made sure to adhere to the maximum bet rule during the time you wagered the bonus?
• Have you passed account verification in the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas