Revolution Casino - Il prelievo del giocatore ha subito un ritardo.

I did withdraw on 24.6 and 25.6 and neither has been approved even though their conditions say it would take 3 days and both should have arrived already.I asked customer service if I need to send a kyc and they said that I don't need to.

Dear apple123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

now my withdraw were canceled even though i wont need to send kyc or i used same method that i used to deposit and that is rapidtrasfer

Now i got email from them about my second withdraw wich was requested on 25.6 "We hereby inform you that your withdrawal request has been canceled due to a problem with the payment service provider.

As we are currently unable to process the request using this method, we kindly ask you to submit a new request using one of the options shown on the withdrawal page.

If you have any further questions, please do not hesitate to contact us."

So i used rapidtransfer first for withdrawing because i depositted with that. Now i have two withdraw requests that are done with skrill 30.6 and zimpler 3.7 that skrill withdraw should processed today but im not gonna believe that its coming today. So now i have waited over week with my withdraws because they have canceled them.

Dear apple123,

Have you received your withdrawal from the casino yet?

Yes

Kyllä

Dear apple123,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru