Royal Ace Casino - Il giocatore non ha ricevuto il bonus previsto.

I used their crypto deposit as requested and put my bonus code with it and it took me having to live chat them to get my deposit and then no bonus attached. I could have played the other 20 casino's with a better bonus but I chose them because of the generous 140.00 free play for signing up. Never received my bonus and no reply back on live chat......BAD BUSINESS especially with all the competition.

Dear Kobynorae3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you activated any promotional offer in this casino in the past?
• Did you place any bets before realizing that the bonus hasn’t been activated automatically inside your account?
• Could you please advise which exact bonus you have tried to activate and play?
• If there's any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Kobynorae3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am confused...... No I do not remember exactly what bonus' name was however if I paid with Crypto then it was definitely a good bonus ONLY IF I USED CRYPTO.

Hi Kobynorae3,

• Could you kindly check my previous reply and try to answer all my questions? Please understand that without any further details, we won't be able to proceed with this case.

Thank you very much.

Dear Kobynorae3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.