Slottica Casino - Il ritiro del giocatore è stato ritardato.

For over 2 weeks I've been waiting for my money, for daily inquiries, the same thing is always written, I should be patient, you don't know what the problem is. I have the feeling that there are ready-made texts to hold out to the customer. I am angry and very disappointed, after all, you have paid in money!

Seit über 2 Wochen warte ich auf mein Geld, auf tägliche Nachfragen, wird immer das gleiche geschrieben, ich solle Geduld haben, sie wissen nicht woran das Problem liegt. Ich habe das Gefühl das es vorgefertigte Texte sind um den Kunden hinzuhalten. Ich bin sauer und sehr enttäuscht, schließlich hat man Geld eingezahlt!

Dear NiciNicole,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino and which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

It is my first withdrawal, my account is verified and I want my withdrawal to go to Ecopayz as there was no other option. They said I am on a waiting list for the withdrawal and they cannot tell me why it is taking so long. When I initiated the payment, I had to initiate it again 4 times. It said it would be processed within 36 hours. I don't know how many accounts are affected or if I am the few with this problem. But I have the feeling that I am being held up and nobody can tell me the problem, I should be patient but like when you don't get a correct answer !?

Es ist meine erste Auszahlung, mein Konto ist verifiziert und meine Auszahlung soll auf Ecopayz gehen, da eine andere Möglichkeit nicht bestand. Sie meinten ich stehe auf einer Warteliste für die Auszahlung und sie können mir nicht sagen, warum es so lange dauert. Als ich die Auszahlung veranlasst hatte, musste ich diese schon 4 mal neu veranlassen. Dort hieß es es wird in innerhalb von 36 Stunden bearbeitet werden. Ich weiß nicht wie viele Konten betroffen sind oder ob ich die einige mit diesem Problem bin. Ich habe aber das Gefühl nur hingehalten zu werden und keiner kann mir das Problem nennen, ich solle geduldig bleiben aber wie wenn man keine richtig Antwort bekommt!?

Thank you very much, NiciNicole, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello my dears,

My complaint can be closed, I have received all of my money.

Thanks again to all of you for your great support.

I wish you a great week and good luck in the game 😉.

Best regards.

Hallo ihr lieben,

Meine Beschwerde kann geschlossen werden, ich habe mein Geld komplett erhalten.

Vielen Dank nochmal an euch alle, für die tolle Unterstützung.

Eine tolle Woche wünsche ich und viel Glück im Spiel 😉.

Beste Grüße.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.