Snai Casino - Il giocatore è preoccupato per l'equità del software.

The game is driven as per verified sessions, 8 times out of 10 the dealer always has the same cards as high card, if the shuffle must happen randomly, the distribution must be homogeneous nn one way, the play sessions speak for themselves and then given the lack of transparency I ask for damages

Il gioco è pilotato come da sessioni verificate, 8 volte su 10 il banco abbia sempre le stesse carte come carta alta, se il mescolo deve avvenire casualmente, la distribuzione deve essere omogenea nn a senso unico, le sessioni di gioco parlano da sole e quindi visto la poca trasparenza chiedo il risarcimento danni

Hello Giuseppe.

We are very sorry to hear that you had a bad experience in this casino. Could you please be more specific? On which games did you notice the problem? 

Good evening, the game in quests is blackjack, it is unheard of to always lose in this way, it is all manipulated by a system, which mathematically causes the bank to lose, never, an example, if the shuffling of cards is on every game should be random, the dealer is always favored on all the plays, so that on a proportion of 100 hands played the dealer has 80 high card, this I don't think is fair, another example if the bank in less hands are less favored, the system makes sure that it closes the best point, if the mixing should happen casually, I have the account opened with this company of scammers for 7 years, I'm under more than 50,000 thousand euros, and I have all documented, after this high loss I ask the company for repayment, fraud and irregularity of the game in question

buonasera, il gioco in questine e' il blackjack , e' inaudito perdere sempre in questo modo , e' tutto manipolato da un sistema , che matematicamente fa in modo che il banco nn perda mai , un esempio , se il mescolo delle carte che su ogni giocata dovrebbe essere casuale , il banco e' sempre favorito su tutte le giocate , in modo che su una proporzione di 100 mani giocate il banco abbia 80 vote la carta alta , questo nn credo che sia equo ,un altro esempio se il banco in meno mani sia meno favorito , il sistema fa in modo che chiude il punto migliore ,  se il mescolo dovrebbe avvenire casualmente , io ho il conto aperto con questa societa' di truffatori da 7 anni , sto sotto di piu' di 50,000 mila euro , e ho tutto documentato , dopo questa elevata perdita io chiedo alla medesiama societa' il rimborso , x truffa e irregolarita' del gioco in questione 

Hello Giuseppe.

I see that you made two complaints on two different casinos with the same issue. What you are describing is a problem with Playtech game provider. For blackjack each round is unique, and cards are reshuffled.

Technically the same game round may repeat, just with very low probability. I can recommend you to check our educational material: https://casino.guru/learn-about-games-of-chance-rtp-variance

Game providers as Playtech are periodically checked for any irregularities in their RNG (random number generator) Here is a link from the last check:

https://access.gaminglabs.com/certificate/index?i=115

So you are technically fighting with the game provider, not with the casinos.

You can try to write to some official gaming authority or make some own testing, but you will need to base your theory on a massive amount of data.

In case that you can support your theory with some proof, could you be so kind and post it here?

Dear Giuseppe,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

If this is regular, explain to me the reason for my negativity, of 50,000.00 thousand euros without a win, proceed with a complaint with adm

Se questo è regolare, mi spiegate il motivo della mia negatività, di 50.000,00 mila euro senza mai una vincita, procedere con denuncia presso adm

Hello Giuseppe.

We kindly asked you to provide us with your game history. Please note that without any proof from your side as game history, analysis of your gameplay etc. we will reject your complaint.

Your suspicion is very serious but cannot be solved without very solid proofs. Please take in mind that you are blaming software provider, not the casino.

Dear Giuseppe,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.