Tournaverse Casino - Il ritiro del giocatore è ritardato.

I initiated a withdrawal on September 3, 2024, and I still haven't received the money in my account. They even asked for proof that I haven't received it, which I sent to them, yet nothing is happening. I hope you can help.

Kotiutin 3.9.2024 enkä ole saanut vieläkään rahoja tililleni, he pyytivät jopa todisteita että en ole saanut rahoja tililleni jonka lähetin heille silti mitään ei tapahdu. Toivottavasti voitte auttaa

Dear jamppaa4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

yes kyc is accepted. I collected the profit with the bonus and recycled as it should and there were no problems. The withdrawal has also been approved, but the money just doesn't show up.

kyllä kyc on hyväksytty. Keräsin voiton bonuksella ja kierrätin niinkuin kuuluu eikä siinä ollutkaan mitään ongelmia. Kotiutuskin on hyväksytty rahoja ei vaan näy.

Thank you for your reply, jamppaa4. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I sent the requested email conversation

Lähetin pyydetyn sähköposti keskustelun  kristina.s@casino.guru

the last email I received from them asked for a receipt for my withdrawal.

viimeisin sähköposti minkä sain heiltä missä kysyin kuittia kotiutuksestani.

Thank you very much, jamppaa4, for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello jamppaa4,

My name is Romi and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Tournaverse Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi