Vinyl Casino - Il pagamento del giocatore è stato ritardato.

900 euros have been pending for payout for 2 days now due to withdrawal limits. I've won a total of 3500 euros. Nothing is happening...

900 Euro sind schon 2 Tage in der Auszahlung, da es bei der Auszahlung Limit gibt..Gewonnen habe ich insgesamt 3500 Euro.. Es tut sich einfach nichts..

Dear birgitfeuchter1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Thanks

Danke

Please delete my complaint

Bitte meine Beschwerde löschen

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.

We’ve reopened this complaint at the request of birgitfeuchter1. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Please..You always put me off with excuses. 900 to pay out because of limit.. And 1800 in the player account

Bitte..Sie vertrösten mich immer mit Ausreden. 900 zur Auszahlung weil Limit.. Und 1800 am spielerkonto

Dear birgitfeuchter1, could you please confirm the level of your casino account?

Additionally, did you request the withdrawal in accordance with the withdrawal limits associated with that account level?

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

I still have 1800 in my player account..And on February 4, 2025, I paid out 500 euros.

On 5.02.25.. 400 given for payment..

According to the casino, I don't need to decorate myself, that's what I was told. It always says on my page that I don't need any decoration.

And this is my first requested withdrawal..And I didn't play with bonus..lg

Ich habe 1800 noch am spielerkonto..Und am 4.02.25. 500 Euro zur Auszahlung gegeben.

Am 5.02.25.. 400 zur Auszahlung gegeben..

Verzieren muss ich mich laut Casino nicht,is mir gesagt worden..Das steht auch immer auf meiner Seite ,das ich keine Verzierung brauche..

Und das ist meine erste beantrage Auszahlung..Und ich habe nicht mit bonus gespielt..lg

So 900 euros are at payout

1800 are still on the player account

Also 900 Euro sind bei Auszahlung

1800 sind noch am Spieler konto

Hello..Is there anything new? Lg

Hallo..Gibt es schon was neues. Lg

Nothing is happening with my payout..It's so frustrating!!

Es tut sich nichts bei meiner Auszahlung..Es is zu verzweifeln!!

Dear birgitfeuchter1, have you received any funds?

Thank you...yes. Thank you very much

Danke...ja. Vielen lieben Dank

Dear birgitfeuchter1,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru