Vulkan Vegas Casino - Il giocatore è stato accusato di aver aperto più account.

Dear Mergim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you and your husband share any of the following: household or email address, telephone number, same payment account number, IP, or device? Have you activated any promotional offers when depositing funds into your account? Was your account fully verified in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Mergim,

You've admitted that you could have opened a duplicating account by mistake - gashi.m***im@web.de

We needed to know the reason for that, that's it. Now that we do not see any bad intentions, you've been told that your account has been unlocked and the winnings will be paid out accordingly.

Thank you for your cooperation and have a nice day ahead!

Kind regards

Dear Guru Team,

Since my account has been reactivated and part of my payout has been paid out, I will hopefully no longer see any problems or misunderstandings. I would like to thank you for your commitment. I have been assured of further payments in installments. I hope this will be respected and carried out without any problems.

For the time being, I wish you all the best.

Stay healthy

With best regards

Mergim G ***

Sehr geehrtes Guru Team,

Da mein Konto wieder aktiviert wurde und ein Teil meiner Auszahlung ausbezahlt wurde sehen ich hoffentlich keine Probleme und Missverständnisse mehr. Ich möchte mich für Ihren Einsatz bedanken. Mir wurden weitere Auszahlungen in Raten zugesichert. Ich hoffe, das wird eingehalten und problemlos durchgeführt.

Bis aufs weitere wünsche ich Ihnen alles Gute.

Bleiben Sie Gesund

Mit freundlichen Grüßen

Mergim G***

Thank you very much, Vulkan Vegas Casino team, for sharing great news with us.

Dear Mergim,

I will leave this complaint opened till your further confirmation regarding successful withdrawals. Please keep me informed.

Hello Mergim,

Have there been any developments since our last conversation?

I am very fond of the Guru Team.

i got my money.

it took a while but everything is ok now.

while waiting a long time for my money i lost some of it.

I don't understand why they don't pay out everything at once ..

thank you again for everything and thank you that there is something like the guru team

With best regards

Mergim g ***

Ich benage mich sehr beim Guru Team.

ich habe mein Geld bekommen.

hat etwas gedauert aber es ist jetzt alles ok.

beim langen warten auf mein Geld habe ich ein teil verspielt.

wieso die nicht alles auf einmal ausbezahlen verstehe ich nicht..

danke nochmal für alles und danke das es sowas gibt wie das Guru Team

Mit freundlichen Grüßen

Mergim g***

Thank you very much, Mergim, for your kind words. I'm happy we were able to help together with Vulkan Vegas Casino team.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thanks again for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru