Vulkan Vegas Casino - La caparra del giocatore non è mai arrivata.

Good afternoon. I have made two deposits of 100 soles; of which I appear as rejected in my vulkan vegas account, but in my bank account they have not been returned. I demand a refund, please.

Buenas tardes. He realizado dos depósitos de 100 soles; de los cuales me aparecen como rechazados en mi cuenta de vulkan vegas, pero en mi cuenta bancaria no me los han devuelto. Exijo el reembolso, por favor.

Dear Giancarlo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few more question before we would try to contact the casino. When did you deposit into the casino? What payment method did you use for deposit? Did you contact the casino with this issue? If yes, what did they respond? Also please send me any relevant communication and proof regarding this issue to nikolas.b@casino.guru. Looking forward to your answer.

Best regards,

Nick

Dear Giancarlo

Please kindly contact live support and provide the necessary info, so they can contact the payment provider to resolve the issue.

Kind regards

Dear Giancarlo,

Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

The complaint will be now rejected as the player stopped responding.