Wazamba Casino - Il ritiro del giocatore è ritardato.

It has been a week now, and my withdrawals are still not being completed.

εδω και μια εβδομάδα δεν ολοκληρώνονται οι αναλήψεις μου

Dear mxhw244rsy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Ok I'll wait until next week yet

Εντάξει θα περιμένω μέχρι την άλλη εβδομάδα ακόμα

My first withdrawal of 400 euros says that it has been done but the money is not on my card, on the contrary the very next withdrawal that says that it has been completed and the money has entered my card normally.

Η πρώτη μου ανάληψη των 400 ευρώ λέει ότι έγινε αλλα τα λεφτά δεν είναι στην κάρτα μου ,αντίθετα η επόμενη ακριβώς ανάληψη που λέει ότι ολοκληρώθηκε και αυτή έχουν μπει κανονικά τα λεφτά στην κάρτα μου .

Good morning, my money has arrived normally

καλημερα ,τα λεφτά μου έχουν μπει κανονικά

Dear mxhw244rsy,

I'm glad to hear that you received your winnings. After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, mxhw244rsy, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Veronika

Casino.Guru