Wild Pharao Casino - Il ritiro del giocatore è stato ritardato.

Hello, I made a payment of 310 € on 23.09.2021. On 24.09.2021 I received an email that the payment was accepted and will be on my account within 1-3 days. Which is not the case on 09/27/2021 I wrote an email and received an answer that the payment should be on the account on 09/28/2021, this is also not the case. Never had such problems with a casino as with this one.

Hallo, ich habe 23.09.2021 eine Auszahlung in höhne von 310€ veranlasst am 24.09.2021 habe ich eine Email erhalten das die Auszahlung Akzeptiert wurde und innerhalb 1-3 Tagen auf mein Konto ist. Was nicht der Fall ist am 27.09.2021 habe ich eine Email geschrieben und habe eine Antwort bekommen das die Auszahlung am 28.09.2021 auf das Konto sein sollte dies ist auch nicht der Fall. Noch nie solche Probleme gehabt mit ein Casino wie mit dem .

Dear Lukas23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hello, I have just received the money. You can delete the complaint

Hallo, ich habe so ebend das Geld erhalten sie können die Beschwerde löschen

Awesome news, Lukas23. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.