ZetCasino - Il ritiro del giocatore è ritardato.

Hi.

I withdrew 300 euros on July 6th and a few days later 750 euros. So far my money has not arrived.

I've spoken to support countless times and nothing happens. I need my money because I

I firmly expected that it will be on the account within 2-3 days as written on the website.

I really need your help urgently.

Hallo.

Ich habe am 6. Juli mir 300 Euro auszahlen lassen und einige Tage später 750 Euro. Bisher ist mein Geld nicht angekommen.

Ich habe schon unzählige male mit dem Support gesprochen und es passiert einfach nichts. Ich brauche mein Geld, weil ich

fest damit gerechnet habe dass es wie auf der Website geschrieben innerhalb von 2-3 Tage auf dem Konto sein wird.

Ich brauche wirklich dringend Eure Hilfe.

Hello Patrickstruck,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Patrickstruck,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.