Casinoin - Il ritiro del giocatore è ritardato.

Good evening, I've been trying to make a withdrawal for 4 days now, always the same problem, and it never solves it, to receive it there are no problems.

The games are good, great graphic design, but they don't want to pay.

Honestly a very frustrated experience, as always before making any deposit, I check here on the Guru website if it is recommended, and this time I got it wrong.

My opinion, don't play at this casinoin, it doesn't pay and it keeps making senseless excuses.

Boa noite, estou tentando fazer um saque já faz 4 dias, sempre o mesmo problema, e nunca resolve, para receber não tem problemas.

Os jogos são bons, desing gráfico ótimo, mais não querem pagar.

Sinceramente uma experiência muito frustrada, como sempre antes de fazer qualquer deposito, eu vejo aqui no site do Guru, se é recomendado, e desta vez me dei mal.

Minha opinião, não joguem neste casinoin, não paga e fica dando desculpas sem sentido.

Hello Rodripim,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoin. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good morning, my problem was solved, they claimed that I was not having access to my account because it was savings, but later they saw that it was not savings, but current.

Case settled and deposited.

Thanks

Bom dia, meu problema foi resolvido, eles alegaram que não estava tendo acesso a minha conta por ser poupança, mais depois viram que nao era poupança e sim corrente.

Caso resolvido e depositado.

Obrigado

Dear Rodripim,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru