Beschwerde AntillePhone NV (Seite 2)

Hello,

Sorry for my late reply, I've been quite busy these last two days. No active balance on CampeonBet, but I had about 900 euros on SvenBet, which is part of the same company (I also sent a complaint to AntillePhone about them, no answer either). I have already written off the 900 euros, but I intend to do everything I can to get my deposits back, whether on CampeonBet or SvenBet. I tend to think that the day an authority or a manager will answer me, they will be forced to refund me since they have validated my French documents while they are outlawed by doing so. But I still need someone to answer me, and I'm starting to have serious doubts by reading all these comments. 

Hi Lola,

I will also contact this person by email to make my complaint, we'll keep in touch if we get an answer! 

For the Magnus website, it looks more like a fake than anything else, no contact possible, no real information about them. This site is a cover, in any case it looks like it. 

We must not give up, if we are several our voice will have more weight.

Hey, put a complaint on him too! i believe

that this is also a clever gimmick to leave the company's e-mail off the website. In general, it was impossible to find Magnus's so-called email. I also found Cristel's email with great difficulty. I want to believe that the more complaints from us the better for them. Now they at least know that we have found their contacts.

Hei, laita sinä myös valitusta hänelle! Uskon,

että tämä on myös ovela kikka jättäää yrityksen sähköposti verkkosivuilta pois. Ylipäätään oli mahdotonta löytää magnus nv sähköpostia. Cristel sähköpostin löysin myös hyvin vaivalloisesti. Haluan uskoa siihen, että mitä enempi valituksia meiltä heille sen parempi. Nyt he ainakin tietävät että olemme löytäneet heidän kontaktit.

I just sent an email to this person, we'll see if he answers me. I have not gone into too much detail for the moment, I am waiting to see if the person is willing to discuss with me. We may have a chance because the email address is valid obviously!

Just so you understand the level of delinquency attributed to the licensor Antillephone, to whom I filed a complaint for non-payment of SuperBoss casino withdrawals, read the response I got from them.

Instead of helping me resolve the complaint they asked me not to play anymore at casinos with the Antillephone logo!!

Giusto per farvi capire il livello di delinquenza attribuito al licenziante Antillephone, a cui ho inviato un reclamo per il mancato pagamento dei prelievi del casinò SuperBoss, leggetevi la risposta che ho ottenuto da loro.

Invece di aiutarmi a risolvere il reclamo mi hanno chiesto di non giocare più sui casinò col logo Antillephone!!

It's a joke??!

I know it sounds like a joke but it's all true!

I had sent them the complaint a week ago and since they hadn't replied this morning I sent a new email to see if they could help me and they replied that way.

So refrain from playing on licensed Antillephone casinos!!

Lo so che sembra uno scherzo ma è tutto vero!

Avevo inviato loro il reclamo una settimana fa e visto che non avevano più risposto stamattina ho inviato una nuova mail per capire se potevano aiutarmi e mi hanno risposto in quel modo.

Quindi astenersi a giocare su casinò con licenza Antillephone!!

Wow this is really amazing. At this level we can almost talk about organized fraud! 

What did you answer them?

I told you that the criminal level of this authority is incomparable.

I still have to answer him. I'm still shocked by the response.

I could use this response every time I open a gaming account at one of their casinos and close it immediately by giving the casino this reason.

Vi avevo detto che il livello criminale di questa autorità è imparagonabile.

Devo ancora rispondergli. Sono ancora scioccato dalla risposta.

Potrei usare questa risposta ogni volta che apro un conto gioco su un loro casinò e lo chiudo immediatamente fornendo al casinò questa motivazione.

Yes, I understand. I don't know who should be contacted now to show them the answer from the regulator itself.

But I think that we should not let this happen, it is a shame.

I must write it again - I can't believe that.

Do you think you can forward this email to community@casino.guru - please? I think a few colleagues from the data team and the complaint team should see that...🤦‍♀️🤦‍♂️

I forwarded the email to the email address you provided.

Ho inoltrato la mail all'indirizzo mail che mi hai indicato.

I think this was AGAIN a good example of the antillephone authorities not reacting to player complaints. I have come across several cases where casinoguru's complaint team has stated that they cannot "help" the player and he should contact the antillephone license authority. Should some kind of change be made to this? For example, that in unclear situations the guru would still try to be helpful and try to solve the problem between the casino and the player?

Alternatively, immediately give black points to the casino if the casino does not cooperate?

Of course, there are many things that are not in the hands of the casino guru, but in the hands of the antillephone authority, and it is sad that this authority does not offer help to the players. Casinoguru must definitely investigate and collect the facts from this authority and in the future warn players not to possibly play in casinos under their license. What if this would help them be more responsive to player complaints?

I would also like to point out the fact that curaco has both antillephone licensed casinos and curaco egaming ceg. antillephone authority is the WORST authority in player complaints.

Curaco's CEG authority handles complaints well. play in casinos licensed by this authority.

Mielestäni tässä oli TAAS yksi hyvä esimerkki siitä että antillephone viranomainen ei reagoi pelaajien valituksiin. Olen törmännyt useampaan tapaukseen missä casinogurun valitustiimi on ilmoittanut, että he eivät voi "auttaa" pelaajaa ja hänen pitäisi kääntyä antillephone lisenssin viranomaisen puoleen. Pitäisikö tähän tehdä jonkin sortin muutos? Esimerkiksi, että epäselvissä tilanteissa guru kuitenkin yrittäisi olla avuksi ja kokeilla ratkoa ongelma kasinon ja pelaajan välillä?

vaihtoehtoisesti langettaa heti casinolle mustia pisteitä jos kasino ei tee yhteistyötä?

Tietenkin on paljon asioita mitkä ei ole casinogurun käsissä, vaan antillephone viranomaisen, ja on surullista että tämä viranomainen ei tarjoa pelaajille apua. Casinogurun on ehdottomasti tutkittava ja kerättävä tästä viranomaisesta faktat ylös ja tulevaisuudessa varoittaa pelaajia olla mahdollisesti pelaamatta heidän lisenssin alla kuuluvissa kasinoissa. Jospa tämä auttaisi heitä reagoimaan paremmin pelaajien valituksiin?

haluan tuoda myös sen tosifaktan esille, että curacossa on sekä antillephone lisenssi kasinoita että curaco egaming ceg. antillephone viranomainen on pelaajien valituksissa HUONOIN viranomainen.

Curacon CEG viranomainen hoitaa hyvin valitukset. pelatkaa tämän viranomaisen lisenssin kasinoissa.

In fact, in unresolved complaints it is useless for Casino guru to advise players to contact the Antillephone licensor because they are only wasting time.

Only the CEG handles complaints from their casinos.

Simply NEVER play at licensed Antillephone casinos! It's just MAFIA

Infatti nei reclami non risolti è inutile che Casino guru consigli ai giocatori di contattare il licenziante Antillephone perché si perde solo tempo.

Solo la CEG gestisce i reclami dei loro casinò.

Semplicemente non bisogna MAI giocare nei casinò con licenza Antillephone! È solo MAFIA

I meant complaints where the casinos are indeed "willing to cooperate" and react to the player's complaints in the casinoguru, but the casinoguru ends up in a "dead end" in its decision and asks the players to contact the antillephone license issuer. I think in these cases it would be good if the casino guru could take more responsibility and make a decision for one side/ the other/ express his position more clearly which side is right regarding the complaint. and does not send the player to contact the antillephone authority BECAUSE IT IS JUST POINTLESS.

Tarkoitin valituksia missä kasinot ovat kyllä "yhteistyö haluisia" ja reagoivat pelaajan valituksiin casinogurussa, mutta casinoguru päätyy päätöksessään "umpikujaan" ja pyytää pelaajia ottamaan yhteyttä antillephone lisenssin myöntäjään. Mielestäni näissä tapauksissa olisi hyvä, jos casinoguru voisi ottaa enemmän vastuuta ja tehdä päätös puoleen/ toiseen/ ilmaista selkeämmin oman kantansa kumpi osapuoli on oikeassa valituksen suhteen. eikä lähettää pelaaja ottamaan yhteyttä antillephone viranomaiseen, KOSKA SE ON VAIN TURHAA.

I just read the screenshot you posted here...I mean, according to my experience, players usually don't get any longer responses when it comes to the communication with Antillephone. Since they don't even have to send a proper reply, I doubt they have time to deal with player complaints properly. According to information that I received, there used to be 3 people dealing with player complaints, but it's only 1 person for now, which negatively influences the complaints resolution quality 😕

The thing is that we recommend players to contact the authority only in cases when we're not really sure which side is right or wrong or in cases when the casino doesn't communicate with us. Then of course, if we have enough evidence, the casino receives black points and we still recommend the player to contact the autority.

Anyway, as I described it above, when it comes to my experience with Antillephone, I'd use it as a very last resort and I wouldn't have much hope to be honest.

If true, it would be serious because it is the authority that has granted the largest number of licenses in Curacao. In fact, three out of four casinos have an Antillephone license.

If they don't want to handle complaints they should point it out and stop acting as an authority completely. I believe that even the casinos themselves know that Antillephone does not respond to player complaints, they feel immune and take advantage of it to do as they please.

Se fosse vero sarebbe grave perché è l'autorità che ha concesso il maggior numero di licenze a Curacao. Tre casinò su quattro infatti hanno licenza Antillephone.

Se non vogliono gestire i reclami dovrebbero farlo presente e smettere completamente di operare come autorità. Credo che anche i casinò stessi sanno che Antillephone non risponde ai reclami dei giocatori, si sentano immuni e ne approfittano per fare ciò che vogliono.

Here is where the ring closes again, while business goes first, fairness suffers. The main thing is to issue - sell licenses, the rest is not that important. Or at least it seems so.

That's exactly it. But how to do it? It is clear here that they can't deal with player complaints, there is no way to contact people higher up?

Do you know who manages these licensing authorities?