B7 Casino - generelle Diskussion (Seite 2)

I have openende a complain and i have a answer but i can open it for yesrerday en today see screenshot

Hey there,

I'm not aware of such a temporary error, but I'm here to help you out, though it seems okay on my end.

Could you please tap or click this link 👈 to try accessing your complaint again?

Just to find out where to start looking for a solution.

Thank you in advance 🙏

I'm not saying you did anything wrong either. But in a comment to B7casino I think it said that I had not received any money, but that is not true. Due to an error by my bank, B7casino had not received any money from me, they withdrew this with my permission to withdraw from my account. ...the problem remains that my account is blocked and I do not receive my payment of 3000 euros and that there is still 1400 euros in my account. Emails are not responded to and for the rest read above. I have opened a complaint with you and I don't know what else to do...sorry

Ik zeg ook niet dat u iets verkeerds heeft gedaan. Maar in een commentaar naar B7casino denk ik stond dat ik geen geld had gekregen, maar dat is niet waar door een fout van mijn bank had B7casino geen geld van mij gehad, dit hebben ze weer terug gehaald met toestemming van mij om van mijn account te halen...verders blijft het probleem dat mijn account geblokkeerd is en ik mijn uitbetaling van 3000 euro niet krijg en dat er nog 1400 euro op mijn account staat. Er wordt niet gereageerd op mails en voor de rest lees hierboven. Heb een klacht geopend bij jullie en verders weet ik niet wat ik moet doen...sorry

That's ok, no pressure. We're going to take it step by step.

I'll try to explain a bit further, starting with your complaint:

Based on the screenshot showing a temporary error and also your words, "I have openende a complain and i have a answer but i can open it for yesrerday en today see screenshot" I followed the steps to access your complaint, and all seems to be working.

Thus, to help you out, can you confirm this green link 👈 does not work for you?

If not, I'm here to help

If yes, fine - problem solved on its own, I guess.

Now, regarding your casino problem, which is unrelated to the complaint error:

I must admit, I'm confused now.

The last update you made in the complaint says, "I made a deposit that did not end up in their bank. Above you describe it differently. The money has now been removed from my account so I no longer have a debt with b7casino"

What you're saying now, however, sounds quite different to me.

So, once you can access your complaint, which I'm here to assist with, please update it correctly so the current events are described as well.

Kristina (your complaint specialist) needs to understand what is happening right now, so let's do that together if you need me. 🙏

I immediately reported this when I opened the complaint, but you translated it incorrectly, but I was immediately open and honest. The fact remains that I now have no debt to them. And yet everything is blocked. And so I don't get my money. I am verified and everything by them. I have always received previous payouts neatly. Back then it was only 50 euros or 100 euros at a time, now it is 3000 euros and then the 1400 that is in my account.

Ik heb meteen bij de klacht die ik opende dit al gemeld, alleen heeft u het verkeerd vertaalt, ben meteen open en eerlijk geweest. Het feit blijft dat ik nu bij hun geen schuld heb. En toch alles is geblokkeerd. En ik mijn geld dus niet krijg. Ik ben geverifieerd en alles door hen. Heb eerdere uitbetalingen altijd wel netjes gekregen. Toen ging het maar om 50 euro of 100 euro per keer nu om 3000 euro en dan nog de 1400 die op mijn account staat.

Okay, I assume that you can access your complaint without any problems. Glad to hear that.

I'm sorry to keep repeating myself, but you really have to update the complaint. Kristina needs to know your account is blocked while there is money left in it. Do you understand me, please?

From your last response, it may seem like the issue has been resolved.

This is just a forum, despite our conversation here, your complaint is held elsewhere.

Additionally, kindly mind those questions you were asked. Answers are important for the complaint to proceed further.

Do you understand me, please?

I am deeply disappointed with my experience at b7 Casino. After winning a significant amount of $6000, I have yet to receive any payout, despite multiple attempts to contact customer service.

After a week of waiting and repeated assurances from the casino that the issue is being "treated with high priority," I am left with no response and without my money. The lack of communication and transparency on their part is shocking.

I am deeply disappointed and frustrated by this experience.

May I ask if your account at this casino is fully verified and if you've had any successful withdrawals before?

We usually give casinos 14 full days to proceed with the payment, especially when it comes to the first withdrawal.

Have you got any news regarding this, please?

Hi Romi,

Yes my account is fully verified, I have 3 successful withdrawals already.

But my case is not about withdrawals, my case is about not receiving winning money on May 1, 2024. While playing the game XXXTreme Lightning Roulette on May 1, 2024, I won 6,000 euros. The amount appeared in my account and within 1 minute it literally disappeared. In my game history (screenshot) you can see that I won at 21:18:08, 6000 euros.

I immediately contacted support and they told me to do the following:

- Wait 1 hour

- log off and then log in in chrome mode.

Despite these actions, the money never came into my account again. Since then I have tried to contact support every day and through the chat I am told every day:

- your case has been forwarded to managers

- your case has been given high priority to the concern team

- Your case is being treated with great urgency

But now it is 12 days later and I still have no money in my account.

It is clearly a technical error, but thanks to this error the money has disappeared from your account.

I just want my money back. I have already sent everything requested, Game history, screenshot, game ID.

It's obvious that I just got the money and it's gone, but I want my money back because I paid to play, I gambled and I won.

here I send the screenshot so you can see for yourself.

In this case, I would suggest you file a complaint here so our team can help you out with this issue. Please follow this link to do so. Surely keep us updated about any news regarding this.