Betano Casino - generelle Diskussion (Seite 3)

But what if I already uploaded every document that is within my reach and I uploaded every valid and current document and they tell me that they are not valid and they are proof of current address for my name and address in pdf and they tell me that they are not valid or I They say that they are different from what I registered in my Betano casino account, but it is not true, they are the same data that I registered in my Betano casino account, I have everything captured on my cell phone and it is the same data

Pero que ago si ya metí todo documento que esta a mi alcance ya les subí todo documento valido y actual y me dicen que no son válidos y son comprobantes de domicilio actuales a mi nombre y dirección en pdf y me salen que no son válidos o me dicen que son diferentes a los que registre en mi cuenta de casino de betano, pero no es sierto son los mismos datos que yo registre en mi cuenta de casino de betano, yo tengo todo capturado en mi celular y son los mismos datos

Someone guide me where I can follow up on this matter with this casino, since relatively they don't want to pay me and I only have a few days left to claim my winnings if they don't keep everything, they only give you 30 days to claim the money. money but I only have a few days left

Alguien que me oriente donde poder llevar seguimiento sobre este asunto con este casino, ya que pues relativamente no me quieren pagar y me quedan tan solo unos días para poder reclamar mis ganancias sino se quedan con todo, solo te dan 30 días para poder reclamar el dinero pero ya me quedan pocos días

They have already transferred my money to the casino account again so that I can play them. It has been 2 times that they cancel my withdrawal and return it to the casino account

Ya volvieron a pasar mi dinero a la cuenta de casino para que los juegue ya van 2 veses que me canselan mi retiro y lo devuelven ala cuenta del casino 

I try to file a complaint here about the betano casino and the application takes me out and it doesn't let me send the complaint to some expert

Trato de meter una queja aquí sobre el casino betano y me saca la aplicación no me deja enviar la queja algún experto

Well I've read everything and I'll sum it up in one post. 

If you still have a problem and you say that the proof of address is still the same as you entered when you registered and you have evidence of that and the casino still rejects the document, then I would file a complaint because we probably won't know more unless the team tries to investigate. 

I also see that money has been transferred to your gaming account and you should definitely do nothing with it and do not continue to play so that you do not lose it, because we cannot help you in such cases. 

Furthermore, I notice that you have an issue with creating a complaint. Could you send me a screenshot of what happens when you want to file a complaint ? I saw that you already had one solved so I thought it would be no problem to open one. 

Perhaps I would try to use a different browser, delete cookies or use a different device.

If none of that helps, we'll check what's going on and how we can fix it. 

Let me know then.

Indeed, I have not touched that money, the money is still there, the only thing I did was make a withdrawal again, it is in process, but it lasts between 2 weeks and they return it to my casino account so I can play it, it has been 2 times since I Even so, today they came up with something else, they sent me a message fully stating that they would cancel my withdrawal of funds because I have to gamble, all the money in my account, and they say that my data is incorrect, here I send you screenshots of my data and my documents so that you can see that they are the same as the ones I registered in my casino account.

Efectivamente no e tocado ese dinero el dinero sigue ahí, lo único que ise fue aser un retiro nuevamente, esta en proceso, pero dura entre 2 semanas y me lo regresan a la cuenta de casino para que los juegue, ya van 2 veses que me asen eso, a otra cosa hoy me salieron con otra cosa, me mandaron un mensaje donde dise plenamente qué cansele mi retirada de fondos porque me los tengo que jugar, todo el dinero de mi cuenta, y disen qué mis datos son incorrectos aquí le mando capturas de mis datos y de mis documentos para que vean que son los mismos que yo registre en mi cuenta de casino.

Thanks for the reply, I saw what you wrote but it is not necessary to put it on the forum and certainly not such personal information. 

However, you did well not to play with the money and I would recommend to file a complaint as I have already written. Did you try to do what I wrote and see if it still can't be opened ? Our team would investigate everything necessary and try to help you because if the casino tells you that you have to lose money, that doesn't seem like a normal solution to me.

Please try it and let me know what you find out.

On June 29th, they cancelled a deposit in Betano and to date they have not refunded my money even though I have sent the necessary documents perfectly, in fact that day they cancelled 2 deposits, one of $100mxn and another of $500mxn.

And the $100 one they did refund me, but the other one, they just give me the runaround and tell me to wait, but it's been more than two months and they don't show any desire to solve my problem.

El día 29 de junio me cancelaron un depósito en betano y hasta la fecha no me han reembolsado mi dinero a pesar de que eh enviado perfectamente los documentos necesarios, de echo ese día me cancelaron 2 depósitos uno de 100$mxn y otro de 500$mxn

Y el de 100$ si me reembolsaron Pero el otro no solo me dan largas y dicen que espere pero ya son más de dos meses y no muestran ganas de solucionar mi problema

It is a really long time waiting, in my opinion.

May I ask if the $500mxn is shown in your account or is it shown as a pending withdrawal?

Did the casino explain the reason for this delay to you?

I would surely suggest you file a complaint here, so our team can have a look at this whole situation. What do you say? Here's the link you need to follow in case you are interested.

The deposit I made to betano of $500mxn does not appear as a pending withdrawal anywhere on the part of betano but they assure me that they refunded it to my bank account.

El depósito que hice a betano de $500mxn no aparece como retiro pendiente ni en ningún lado por parte de betano pero ellos aseguran que me hicieron el reembolso a mi cuenta de banco.

Apart from the fact that every time I contact support they give me different versions of the problem that there was, without any solution to this issue, I just have to keep waiting for longer, that is, apart from the 2 months that I have been waiting for that solution, I still need to wait.

Aparte de que cada vez que contacto a soporte me dan diferentes versiones del problema que hubo aún que sin ninguna solución a este tema solo que siga esperando por más tiempo, o sea aparte de los 2 meses que espero por esa solución, aún necesito esperar

It really must be frustrating, I can understand you.

Did you think about the choice of filing a complaint here, though? Our team will surely gladly look into it.