Cassinia – möglicher Betrug?

Can anyone tell me if he managed to make a refund in Casinia? I've been waiting a week for a refund of 190 and always the same response

Alguien me puede decir si consiguió realizar un reintegro en casinia? Llevo una semana esperando por un reintegro de 190 y siempre la misma respuesta

Do you know someone who will get a refund from Casinia?

Conoces a alguien que sacara un reintegro de Casinia?

I don't know, but I've been waiting for a week for 190 euros, and I don't understand if it's a scam, how can this room have been open for years? If someone can help me with what to do, I would appreciate it.

Yo no sé, pero llevo una semana esperando por 190 euros, y no entiendo si es estafa como puede llevar años abierta esta sala si alguien me puede ayudar a lo que hay que hacer lo agradeceria

I checked and the casino belongs to Rabidi, a group that I've been seeing complaints about lately about slow verifications and slow payouts, but across all of their casinos they have a pretty good rating, and most complaints are usually resolved in favor of the casino. user. Is your account verified? Have you already made any withdrawals before?

Revise y el casino pertenece a Rabidi, un grupo del que últimamente he estado viendo quejas por verificaciones lentas y pagos igualmente muy lentos, pero a través de todos sus casinos tienen un valoración bastante buena, y la mayoría de quejas se suelen resolver en favor del usuario. ¿Tu cuenta está verificada? ¿Ya has hecho algún retiro antes?

It's my first retreat

Es mi primer retiro

It seemed strange to me that they don't ask for the Bank's Iban, only with the card I could play

A mi ya me pareció raro que no pidan el iban del Banco solo con la tarjeta ya pude jugar

Hey there,

the first thing I want to mention is that we allow casinos 14 full days to proceed, especially with a first withdrawal. In that regard, I think there is enough time to deal with the refund. Instead, I'd say it's better to focus on passing the KYC in full.

Do you perhaps know what's currently causing the problem?

I'm still not pretty sure whether you seek withdrawal or refund, could you let me know, please?

Anyway, I browsed the latest user reviews on Casinia Casino, feel free to do the same here 👈, you may find something worth checking out.

Hello, what I want is to withdraw and they always tell me the same thing that I am in line to pay that they may have a technical problem but rest assured that it is a safe room, but of course then I see people's comments and no longer I know what to think, for now I will wait 14 days and you will already give me ideas saying what I should do

Hola, yo lo que quiero es retirar y me dicen siempre lo mismo que estoy en la cola para pagar que puede que tengan algún problema técnico pero que este tranquilo que es una sala segura, pero claro luego veo los comentarios de la gente y ya no se que pensar, de momento esperaré 14 días y ya me ideas diciendo que debo hacer

I want to withdraw my withdrawal, that's why I've been doing another verification for more than a week, let's see if the management moves in 14 days, and they still tell me that it takes 3-5 business days.

yo quiero sacar mi retiro,por eso llevo más de una semana en otro eso de verificacion,vamos a mirar si en 14 días se mueve la gestión,que aún así me dicen que son 3-5 días habiles

To deposit you only need the card, and I have always said that depositing using cards in casinos is easy, what is complicated and slow is withdrawing to the bank from a casino, that is why I always recommend using an electronic wallet or cryptocurrencies, much easier and it is less complicated for casinos to pay through these methods. As Radka said, focus on passing the verification and collaborating with all the documents that the casino needs, since it is your first withdrawal they need to verify your account, it can be very slow but if there is no anomaly with your account they will eventually pay you after verifying you

Para depositar solo necesitas la tarjeta, y siempre he dicho que depositar usando tarjetas en casinos es fácil, lo que se complica y es lento es retirar al banco desde un casino, por eso siempre recomiendo mejor usar un monedero electrónico o criptomonedas, muchísimo más fácil y a los casinos se les complica menos pagar a través de esos métodos. Como dijo Radka, enfócate en pasar la verificación y colaborar con todos los documentos que el casino necesite, por ser tu primer retiro ellos necesitan verificar tu cuenta, puede ser muy lento pero si no hay ninguna anomalía con tu cuenta eventualmente te pagarán luego de verificarte

Thanks for the information but they already paid me in the form of immediate payment to the card with which I made the deposit

Gracias por la información pero ya me ingresaron en forma de pago inmediato a la tarjeta con la que efectúe el ingreso

I can see that the conversation is unfolding in this official thread of the casino, so let's continue there. What do you say?

Ok there's no problem

Vale no hay problema

Hello, good morning everyone, I have two withdrawals of 500 by transfer and 400 by card and they always tell me the same thing, it's almost, 3 to 5 days it smells like theft and a scam. I have more than 150 screenshots of the chats. I'm afraid I'll have to report it. this is a shame

Hola buenos días a todos tengo dos retiros de 500 por transferencia y 400 por tarjeta y siempre me dicen lo mismo esta casi , de 3 a 5 días me huele a robo y a estafa tengo más de 150 capturas de los chat me temo que tendré que denunciar esto es un vergüenza

Hello,

What do they keep telling you? From our perspective, that's the most important part.

Honestly, I would try to calm down a bit. A few days are quite normal. To me, it seems like a slight delay No need to throw "theft" and "scams" around just yet. Share the explanation you were given.

Can you do so?

Today is August 2nd. As you can see in the screenshot, I requested a refund of €500 on July 22, Monday at noon. At first they said 3-5 business days. When the 5th day was up, they told me not to worry, that it was normal. When the 10th day was up they said it was the end of the month and they were in a hurry with the abundance of payments, now the 12th day without having paid me or approved the payment, they say it will be processed urgently... An excuse every time I ask them questions, to pay such a small amount of money... I came to this site. I deposited several times for a total amount far greater than this amount. It's a nightmare. The worst payment experience of my entire life, even worse than Bwin.

Hoy es día 2 de agosto. Como veis en la captura, pedí un reembolso de 500€ el 22 de julio, lunes a mediodía. Al principio decían 3-5 días laborables. Cuando se cumplió el 5 día, decían que no me preocupara, que era habitual. Cuando se cumplió el 10° día decían que era fin de mes y estaban apurados con la abundancia de pagos, ahora el 12° día sin haberme pagado ni aprobado el pago, dicen que se tramitará con urgencia... Una excusa cada vez q les preguntas, para pagar una cantidad tan pequeña de dinero... Yo entré en este sitio. Deposité varias veces por importe total superior con creces a este importe. Es una pesadilla. La peor experiencia en cuanto a pagos de toda mi vida, incluso peor que Bwin.

Hi, we give casinos 14 days to resolve the withdrawal and everything associated with it. So if you don't get your money and the casino is still hounding you, be sure to let us know and we'll try to help you out. 

But didn't they also tell you the specific reason why you are waiting, unless you have to be patient ? I would lose patience too if I were to tell the truth in such a case.

So if the time I mentioned passes, you can file a complaint with us and our team will try to help. 

You can find the link here.⬅️

Let me know if anything changes. 

A few days ago I published a post. They had been giving me excuses for 12 days to delay the payment of €500. I posted a screenshot. Today 14 days had passed. I entered Casinia and not only had they not approved the payment but they had refunded it to the account without sending me a notice or an email with an explanation. I have contacted customer service. The person who assisted me was very kind. He left me waiting while he investigated for over 10 minutes, but eventually he came back. I couldn't explain what had happened. And I also couldn't explain why they haven't explained anything by email. The money is back in the account and the only thing they tell me is to request the withdrawal again and it will be processed in 3-5 days... I replied that I do not agree and they told me to contact them again tomorrow, Monday. And that for only €500.

Hace unos días publiqué un post. Llevaban 12 días dándome excusas para demorar el pago de 500€. Publiqué una captura de pantalla. Hoy habían pasado ya 14 días. Entré en Casinia y no sólo no habían aprobado el pago sino que lo habían reintegrado a la cuenta sin mandarme un aviso o un correo con la explicación. Me he puesto contacto con atención al cliente. Muy amable la persona que me atendió. Me dejó esperando mientras investigaba más de 10 minutos, pero al final volvió. No sabía explicar qué había pasado. Y tampoco sabía explicar por qué no han explicado nada por correo. El dinero está de nuevo en la cuenta y lo único que me dice es que vuelva a solicitar el retiro y se procesará en 3-5 días... Le respondí que no estoy de acuerdo y me dijo que mañana lunes les contactara de nuevo. Y eso por sólo 500€.

Then I would really think about creating a complaint. I posted the link in my previous reply. I think that's quite a bit of time the casino had to cash out and if you didn't go look at the casino account you wouldn't have known the withdrawal was rejected. Especially if there's no reason for it, then it's not the most professional behaviour from them.

What do you think, are you going to file a complaint? 🤔

Well, after today I have no hope of getting the money paid. Customer service now says that withdrawals can be reversed without any explanation. They say that I must request a new withdrawal, 15 days after the previous one, and wait another 3-5 business days. Start again. All this to charge such a small amount of money

Bueno, ya después de lo de hoy no me quedan esperanzas de que me paguen el dinero. El servicio de atención al cliente dice ahora que los retiros se pueden anular sin dar ninguna explicación. Dicen que debo pedir una nueva retirada, 15 días después de la anterior, y esperar otros 3-5 días hábiles. Otra vez volver a empezar. Todo esto para cobrar una cantidad tan pequeña de dinero