Chipstars Casino - generelle Diskussion (Seite 17)

My account is available to play, i can bet on sports, play slots and use everything on the site. I was asked for full verification with a notarized passport, tax returns and so on, i think that everyone who has faced know the whole list of documents, i sent them all on November 3. Since then there is no answer on verification, withdrawal of funds is not processed since October 29, they do not answer anywhere except on forums, in live chat they refer to the financial department and that's it:).

As for my professionalism and what the casino constantly writes about, from my point of view a professional player can be considered a person when he uses any schemes or strategies, whether it is forks, late bet or value bets, but i just made standard bets, and a lot of losing. So i think the casino's judgments are not justified.

Do you wait for your withdrawal as well or just to finish the verification process, though?🤔

Honestly I don't know what I'm waiting for anymore, lol. Verification lasts 21 days, on the uploaded documents on the e-mail do not answer and do not give specifics, 1200$ on withdrawal for almost a month. It's a scam casino, it's already clear with them. They are waiting for me to come in and lose all the money, the standard scheme, well, or they just zero out all the winnings and give my initial deposit. 

Of course, all this is just a waste of time. They are trying to make you lose. Be principled, don't play and demand the full amount.

Casino Hasn't lost even 0.1 rating so far. It is still in the first place (that players from Serbia) as the safest casino to play... I wonder what is happening, or we should all change the site and find a more objective one...

Казино Није изгубио ни 0,1 рејтинг до сада. И даље је на првом месту ( та играче из Србије) као најсигурнији казино за играње... Питам се шта се ово дешава, или сви треба да променимо сајт и нађемо неки објективнији...

This is a dirty and corrupt tactic of casinos! They intentionally delay payouts so that people lose patience and then gamble away their hard earned money!

È una tattica sporca e corrotta dei casinò! Ritardano intenzionalmente i pagamenti affinché le persone perdano la pazienza e poi giochino via i soldi guadagnati!

How can this casino have such a high safety rating? My experiences with this casino have been disastrous.

I am addressing the Casino Guru forum administrators directly:

How can this casino have such a high safety rating? Please provide the criteria that contributed to this unjustified and too high rating.

How can this casino be considered on the same level as Bet365 or LeoCasino?

My opinion as a beginner is that a casino with a high rating in terms of security should first of all have a long HISTORY in the industry, a GOOD NAME, a large number of players, etc...

You can't give a high rating to a new casino that has just hit the market, that hasn't proven itself yet, and that could disappear from one day to the next.

Come può questo casinò avere una valutazione di sicurezza così alta? Le mie esperienze con questo casinò sono state disastrose.

Mi rivolgo direttamente agli amministratori del forum di Casino Guru:

Come può questo casinò avere una valutazione di sicurezza così alta? Fornite i criteri che hanno contribuito a questa valutazione ingiustificata e troppo alta.

Come può questo casinò essere considerato al livello di Bet365 o LeoCasino?

La mia opinione da principiante è che un casinò con una valutazione alta in termini di sicurezza dovrebbe avere prima di tutto una STORIA lunga nel settore, un BUON NOME, un grande numero di giocatori, ecc...

Non si può dare una valutazione alta a un casinò nuovo, che è appena arrivato sul mercato, che non si è ancora dimostrato, e che potrebbe scomparire da un giorno all'altro.

Unfortunately, because you bet on sports there and we have no expertise in sports betting, our complaint team wouldn't be of any help, but you can try these sites that deal with sports betting, and hopefully you will find a solution to this issue:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Please inform us about any updates.

May I ask why the rating should be lowered, tough?

Sorry if I lost the point somewhere.🤔

I believe that Radka has explained it to you in her previous post about how we review all the casinos here.

May I ask if you replied to the request of the casin representative regarding sending them your information so they can check your account and help to solve the issue if there is any?

Any updates on this?

I have solved my problem with them. I will never play at Chipstars casino again! I would never have played if your rating was not so high.

Ho risolto il mio problema con loro. Non giocherò mai più al casinò Chipstars! Non avrei mai giocato se il vostro voto non fosse stato così alto.

I lost all the money I won in sports betting while the first withdrawal was waiting at $500. My winnings are final, obtained exclusively in slots. I had the last 100$ left on my balance, I went in and bought a bonus in slots, I got lucky and won 1084$, then I managed to win some more, finally I put 1200$ for withdrawal.

I am glad that you have solved it. Good on you.

Unfortunately, it is not always possible what experience a player will have at an online casino, nor how the casino will react.

We would love to have this ability, but we don't.🤷‍♀️

I hope that we can always help whenever possible.

So, when exactly have you requested the withdrawal, please?

Let us know how it goes, for sure.

I requested a withdrawal on October 29th.

Okay. If there is any issue with receiving the money, please let us know, and our complaint team will be ready to help out.

As I expected, the casino will just zero out the total balance and close my account, due to my allegedly violated rules (although it is not true and I did not violate anything) and sports betting, while paying out just my deposit and that's it.

Here is the casino's response: 

Hi Zaur,

I hope this message finds you well. After a thorough review of your account activity, we have determined that your account has breached our Terms and Conditions, specifically under Section 3: Betting Rules, clause 3.5. This decision was made following a flag from our sportsbook provider, who identified a professional style of play, which violates our rules. 

As a result, your account will remain permanently closed.

The winnings you claimed from slot games were actually generated from a balance collected from a sports book ticket. 

However, we are prepared to refund the deposits you have made on our platform. Please provide us with your cryptocurrency address so we can process the refund promptly.

Thank you for your understanding, and should you have any further questions, feel free to reach out.

Sincerely,

Melissa Johnson

SUPPORT AGENT

So think for yourself whether to make a deposit at this casino or not.

I am really sorry that you had this kind of experience at the casino.

If they believe that is the best way to close your account, maybe it is the best for you as well. Right?

At least you got your money back, though, and you can move forward to some casino you'll like more.

So, thank you for sharing your experience, and hopefully next time we'll hear from you, it'll be more positive. 🙂

Dear Zaur,

We are truly sorry that there was not a better outcome regarding your account. We understand this situation is frustrating, and please know that we must comply with our providers' rules and our Terms and Conditions to ensure fairness across our platform.

We regret any distress this may have caused you. If you have any further questions or need assistance please feel free to reach out.

My deposit still hasn't been paid)