Kingmaker Casino - generelle Diskussion (Seite 8)

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According to what I saw, three days ago the player wrote that he got some money. So try to see if you can find something else, and I firmly believe that you will get it as soon as possible.

Anyway, no update from the casino yet ? 

If not our team will try to help you with your complaint. 👍

Attached to the email was my ID, bank statement and phone bill, as it is still not possible to upload documents online for verification. I reported it in the chat as I did with the feedback on my review. I was told to send an email to complaints. I attached a screenshot saying that I had already sent an email there and that they should please forward it. Nobody there is interested. The casino is continuing to use delaying tactics. I shouldn't worry. With the exact wording: The money will come at some point. Wait this week, then 14 days will be up for me and I will then have my complaint recorded with Casino Guru. Pretty sad.......

I have requested three withdrawals from 28/3, 31/3 and 1/4, the total amount is €1000 and all they say every day is to be patient and that there is a delay in the finance department. Any suggestions on what I can do and get my money?

Έχω ζητήσει τρεις αναλήψεις από 28/3, 31/3 και 1/4, το σύνολο χρημάτων είναι 1000€ και το μόνο που λένε κάθε μέρα είναι να κάνω υπομονή κ ότι υπάρχει καθυστέρηση ο το τμήμα οικονομικών. Κάποια πρόταση με το τι μπορώ να κάνω μπας και λάβω τα χρήματα μου υπάρχει?

Hello Kingmaker. See my entry on page 8. Customer-friendly & helpful looks different.

I feel the same way. Were you able to identify yourself? I still can't and have the same problem. I'm also waiting for 3 payouts totaling €1400. I'll wait 14 days from the first payout and then I'll file a complaint about Casino Guru if nothing happens from Kingmaker by then.

They asked you for account identification, in my daily communication with the support department they assure me that my account does not need verification and to keep calm as there is a delay. I have emailed twice but no one has replied.

Σου ζήτησαν ταυτοποίηση λογαριασμού, εγώ στη καθημερινή επικοινωνία που έχω με το τμήμα υποστήριξης με διαβεβαιώνουν ότι δεν χρειάζεται επαλήθευση ο λογαριασμός μου και να μείνω ήσυχος καθώς υπάρχει καθυστέρηση. Έχω στείλει και δύο φορές email αλλά δεν μου έχει απαντήσει κανείς.

Hello Koudou.

Wait 14 days and then file a complaint here. It seems to be normal for them to delay payment. In this and other forums I have read that it takes at least 2 weeks and sometimes 2 months for the payment to be made. I don't even want to know how many people are affected who haven't dared to make something like this public in forums. I wish you the best of luck 🙂

Sad that casino guru apparently doesn't test the casinos!!!

You should take a look at other review portals. They even rate the casino at 92% and payouts only take 3 days! I can only laugh at that. I don't think the value here will last long. And the casino will lose a lot of players with this payout handling and delay. We'll see. I'll wait this week. If there's still no response about the payout, I'll file a complaint. You have to give Casino Guru credit for one thing. They sort it out very professionally as far as possible. I hope things move forward then.

I order my withdrawal 25.03 and get money last friday 5th april but never again. A lot of people from Poland get money after 11/14 days.

Thank you for the update, I will also wait 14 days, with daily communication with them of course, I will not stop sending them and I hope to be paid

Σε ευχαριστώ για την ενημέρωση θα περιμένω και εγώ 14 μέρες, με καθημερινή επικοινωνία μαζί τους εννοείται, δεν θα σταματήσω να τους στέλνω και ελπίζω να πληρωθώ

Unfortunately that's what I did too, even though I read reviews before going into the process of opening a new account, in this case I made the mistake of not looking into it further. This is the first time I have seen such treatment from customer service and such a long delay in payments.

Δυστυχώς και εγώ έτσι την πάτησα, παρόλο που διαβάζω κριτικές πριν μπω στη διαδικασία να ανοίξω έναν νέο λογαριασμό, στην προκειμένη περίπτωση έκανα το λάθος και δεν τον έψαξα περισσότερο. Πρώτη φορά διακρίνω τέτοια αντιμετώπιση από την εξυπηρέτηση πελατών και τόσο μεγάλη αργοπορία στις πληρωμές.

Verification should take place automatically after the first withdrawal request at the latest, with documents uploaded, so that it can be processed more quickly and there are no delays. No matter. I'm keeping my fingers crossed that your money will be in your account soon.

Congratulations on the payout. And I can understand you.

While I know it's not pleasant, that's how much we give the casinos to sort out everything they need to within the withdrawal. If they fail to do so, then we will try to help you if you file a complaint. 

What I find frustrating is that the casino always says to write to the email address given and you say that you have not received any reply. 

That shouldn't be the case, so I hope it gets fixed as soon as possible. 

I would hold out for a while and if nothing changes file a complaint with us. We give casinos 14 days to resolve this process. So if nothing changes our team will try to help you. 

You think you can hang on a little longer? Have you verified your account or not? 

I think that as many casinos as we have in our database we would have to test for different things for a very long time. I don't think it would be easy or even possible, because we would need an extreme amount of people to do it. I think you can certainly think about what you would need if you wanted to do something like that. 🤔

Those are just excuses. A good test obviously includes the payout!!! The main thing is to earn money via the link to the casino. That was definitely the last time I use your site.

Try to build something like that and if you manage to try every single casino in all aspects in addition with the withdrawal, then you can come to me. 👍