MyStake Casino - generelle Diskussion (Seite 14)

It's been four days now and nothing has been answered, at the time of verification they ask me for an identity document to take a photo and upload it, they denied it 4 or 5 times and then I got a notice that said: we're sorry but we haven't have been able to verify your identity but even sissies make mistakes, contact support

I have already sent them two emails and I have not received a response.

Ya van para cuatro días y nada que responden, al momento de la verificación me piden un documento que de identidad para tomarle una foto y subirla, me la denegó 4 o 5 veces y luego me salió un aviso que decía : lo sentimos pero no hemos podido verificar tu identidad pero hasta las mariquinas se equivocan, comuníquese con soporte

Ya les envíe dos correos y no obtengo respuesta

I wanted to say that we give casinos 14 days to resolve the issue of withdrawal and account verification, but it seems unprofessional to me if a casino is not able to respond to anything for 4 days. 

As for the documents you sent, what is the specific problem when it has been rejected 4-5 times ?

Let's give it some more time and if the casino is not able to reply in the next few days, we will try to help you. 

Of course, if you hear anything new, keep us updated. I will be waiting. 🤞

It said that we could not verify the identity, I took several photos with better resolution focus without much light so that it was more legible and I accepted none of them saying that I could not verify the identity

Thank you very much for responding, I will be attentive to any other information

Decía que no podiam verificar la identidad,tome varias fotos con mejor resolución enfoque sin mucha luz para que sea más legible y ninguna la acepto diciendo que no podía verificar la identidad

Muchas gracias por responder, estaré atento a cualquier otra información

I clearly understand that it was not possible to verify the identity, I just don't understand what is the reason when you have tried to upload it several times and still nothing. Can't Support help you with some advice to make it acceptable, or has anyone answered you yet? I don't think this is a difficult task that is impossible to do if it is just this one document. Let me know.

The technical support responded to an email today, they only told me that the photos of the document were not correct and that for that reason it could not be verified, but they did not give me any solution yet, I hope they can solve it,

Yes, it's the only drawback, all the other verifications came out correct.

El soporte técnico me respondió un correo hoy, solo me dijo que las fotos del documento no estaban bien y que por esa razón no se logro verificar, pero no me dio ninguna solución aún, espero que puedan solucionarlo,

Si, es el único inconveniente todas las otras verificaciones salieron correctas

So it is quite an unfortunate situation when everything else has already been accepted and you have a problem only with this one document. Did you try to ask the casino how you should make the photos correct ? Do they have a problem with not seeing some information ? 

Anyway, I hope that the casino will be able to resolve this situation with you, and if not, then I recommend you to file a complaint with us. 

So do you think you'll be able to try with them ? If nothing changes let me know.

Good afternoon,

I want to withdraw approx. €150 from my MyStake account, however I have seen in their T&C that this casino does not operate in my country, Spain, and I would like to know if this will cause me to not have some withdrawal methods available or simply the withdrawal function will be blocked in my country. I have not verified either of them yet because I am missing the KYC. Is it known if residents in Spain have been able to withdraw their profits?

Thank you.

Buenas tardes,

Quiero retirar aprox. 150€ de mi cuenta de MyStake, sin embargo he visto en sus T&C que este casino no opera en mi país, España, y me gustaría saber si esto provocará que no tenga algunos métodos de retiro disponibles o simplemente la función de retiro estará bloqueada en mi país. Aún no he comprobado ninguna de ambas porque me falta el KYC. Se sabe si residentes en España han podido retirar sus ganancias?

Gracias.

After all those tickets been opened since my own, i would really warn players to play on this site. First of all my virus software detects some stuff on this site, they do not verify the accounts and it takes ALOT of time to make a withdrawal . please casino.guru, you should make a big warning on this casino.

Hi, may I ask how did you manage to register in the casino ? When you filled in the registration form with basic information, was there a choice of the country you are from ? Did you notice that Spain is not an allowed country only after you won ? 

It's quite a tricky situation and I don't know exactly how the casino will handle it. Have you tried to withdraw the money yet ?

Let me know.  

Hi, do you mean an open complaint ? As far as I saw, you have no complaint against MyStake Casino. 

As for your software, what exactly did it capture on this page ? How long did it take you to verify or withdraw money ? 

Let me know if you need any help.

The casino does not place any restrictions on registering from my Country, in fact you need to complete a form to indicate your country and address. However, Spain appears as a banned country in its T&C.

I have not yet tried to withdraw the money for fear that my account and my money will be blocked. I have tried to contact support to clarify my situation and their only response is "The player is solely responsible for knowing if his or her country of residence allows online gaming" and "check the T&Cs."

El casino no pone ninguna restricción para registrarse desde mi País, de hecho hace falta completar un formulario para indicar tu país y dirección. Sin embargo en sus T&C aparece España como país vetado.

Aún no he probado de retirar el dinero por miedo a que me bloqueen la cuenta y mi dinero. He intentado ponerme en contacto con el soporte para que me clarifiquen mi situación y su única respuesta es "El jugador es el ´único responsable en conocer si su país de residencia permite el juego en línea" y "consulta los T&C".

Hello.

I think I would be quite nervous too.

Well, in such a case, I have another point of view, the point of fairness.

We at Casino Guru believe that if a player is able to access the casino's website, open the registration form, create an account, deposit and play, it's understandable that they assume that they are allowed to play at this casino.

Some experienced or careful players might read the T&Cs and find out that their country is restricted, but these players are definitely in the minority.

Thus, my appreciation to you for being so careful.

Now we're getting to the important end fact:

"It is not acceptable to let players gamble if a casino knows that they are from a restricted country and if the casino plans to refer to the rule about restricted countries whenever a player requests their first withdrawal. This is completely against the rules of fair play, as the casino is knowingly letting a player wager money without a chance to actually win something in return."

So, if you find yourself in this situation, come here immediately. Though I'm quite convinced this well-known casino is mostly fair, I want to be sure it all went out fairly for you.

It is common for the support or chat operator to refer to the point mentioned in the rules, but I think we both agree that it only raises an eyebrow. I'd personally prefer a more reliable response to such an important question.

Could you keep me posted, please?

Hello Radka,

Thanks for the response and information.

Yesterday I verified that it allows withdrawal via crypto and the transaction is being processed. I will update as soon as I have news and if the withdrawal has been satisfactory. Common sense and fairness is as you say, the casino should be responsible for not directly allowing entry if players fail to comply with any point of the T&C. I think applying the regulations only to withdraw in person can border on scam.

Thank you.

Hola Radka,

Gracias por la respuesta y la información.

Ayer comprobé que deja retirar via crypto y la transacción está procesándose. Actualizaré en cuánto tenga novedades y si ha sido satisfactoria la retirada. El sentido común y lo justo es como ustedes dicen, el casino debería ser responsable de no permitir directamente la entrada si los jugadores incumplen algún punto de los T&C. Aplicar la normativa solo para retirar personalmente creo que puede rozar la estafa.

Gracias.

Hello 🙂.

It sounds much better now. As I said, this casino is actually quite good, and I would be truly surprised if something went wrong. On the other hand, everyone makes mistakes occasionally, so we are here to cover your backs.

I will be here to check on you. Hoping to hear a piece of good news soon 😉

Hi, I noticed that your complaint against the casino has already been resolved and you have received your money. I'm glad it was resolved fairly quickly. Sometimes you just have to be a little more patient, because we give casinos 14 days to resolve withdrawal issues. Of course it is not nice when you don't know anything about your withdrawal and you keep getting the same answers, but sometimes you don't have to be skeptical right away. 

So once again, I'm glad you managed to withdraw your money and everything is fine. I hope you will only have more good experiences. Anyway, are you going to stay with the casino ? Since it was just your first problem and it wasn't a major one, I suppose it could be so since you haven't had a problem with it in the past. 🙂

Mystake Casino STOP ✋this!

If you don’t stop this unfair approach to reviews I am going to take it further!

>>> a recent Mystake Casino review on Trustpilot!

I'd be happy to help you write a review for a website, but I need to know the specific website you'd like the review to be about. Please provide the website's URL or describe its content and purpose, and I'll assist you in creating a review.

Date of experience: 02 November 2023"

This is not acceptable and needs to be addressed with urgency, this reviewer clearly had no knowledge of your casino! Please explain!

Hi, I am joining you. This is a casino and their sister sites Freshbet, and Goldenbet are suspicious. Their transactions are diverted to many different business names, Aqua pulse, Novadirect, Monberg, and so on. On top seems like the balances disappear and they take winnings ! Sometimes, the balance will just be deducted out of the blue and they are refusing to refund those charges in full! Did you have success on chargebacks? Since this is diverted to some third party?

Aqua Pulse 😡

No joy with chargebacks to be honest! The only way to win is to NOT play!

I have zero trust in reviews for the above reason, I have also noticed copy and paste patterns, which is highly irregular!

I never registered with Mystake but I feel qualified to comment because Freshbet Casino directed me to them regarding a refund request!