Paston Casino - generelle Diskussion (Seite 2)

And how long do they usually take?

Y cuanto suelen tardar

How long do you have to verify my account and give me the withdrawal?

Cuanto tiempo tienen en verificar mi cuenta y darme la retirada

Hello,

we are not the casino, I'm sorry I can't answer this question. Please log in to your casino profile and ask the support about that.

Generally speaking, it may take a few days based on the casino curent occupation.

I know you're not the casino thanks

Ya se que no eres el casino gracias

Then let us know how is your withdrawal faring, please. 🤞

They still don't tell me that they are reviewing and they don't have a deadline to tell me

Todavía nada me dicen que están revisando y no tienen plazo para decirme

In response to your query, we inform you that there is no stipulated period for completion of the study carried out by the Risk Department, so until the investigation is complete, your account will remain suspended.

Once the study is completed, we will inform you of it via email.

In addition, regarding the withdrawal that you communicate to us, we inform you that in the email that was sent to you, it was indicated that the withdrawal was denied. We do not have more information about it.

Sincerely,

Customer Service

En respuesta a tu consulta, te informamos de que no hay una plazo estipulado para la finalización del estudio que realiza el Departamento de Riesgo, por lo que hasta que la investigación finalice, tu cuenta permanecerá suspendida.

Una vez concluya dicho estudio, te informaremos de ello a través del email.

Además, con respecto a la retirada que nos comunicas, te informamos de que en el email que se te envió, se te indicó que la retirada estaba denegada. No disponemos de más información al respecto.

Atentamente,

Servicio de Atención al Cliente

Hello,

don't want to scare you, still, it makes sense that the security check is not clearly explained to the player, because it could spoil the check itself. Sometimes it takes even a few months but that's just general information, take it as a note. Reasons for such additional account review may quite vary, but I'd say that there may be some similarities with a group of players, the same patterns, or anything that needs to be investigated.

I perfectly understand that it is quite an unbelievable situation for a casual player, try to be patient, please. The complaint team will do its best to support you.

I'll wait but I have nothing to hide

Esperaré pero yo no tengo nada que esconder

Now that Daniel Un hasn't paid me, you see him normal too

Ahora que Daniel que Un no me han pagado lo ves normal también

Can you kindly explain a bit further, please? I have no clue what you wished to express. 🤔

That Daniel saw the emails normal and I tell him if he sees it normal now

Que el Daniel veía normal los correos y le digo si ahora lo ve normal

I think got it now - thank you.

Yes, even a kind of additional check is quite normal. It may be triggered automatically by the casino's system. It's important to say that in order to get the winnings, this check or KYC must be done first. As far as I can tell, this is still the case at the moment.

This is not normal anymore

Esto no es normal ya

As you know, Tomas asked the casino to step into the complaint and update us. 2 Days left for them to explain.🤞

But they will tell you???

Pero le dirán???

We have to wait for that to be found out, I'm afraid.

I deposited 20 euros at Lucky Dreams on March 1st, 2024 via instant transfer. The money was debited from me and rejected by the casino. Only until today

Hey there!

In your complaint, I found this part, "The money was debited from my account and has not been refunded until today, 19.03.2024."

Normally, I would take that as a problem-solved sort of update, but I prefer to ask you whether I'm right.

One way or another, the complaint itself could use an update, kindly do so right here 👈.

Don't hesitate to correct me regarding the misplaced deposit.