Spinbookie Casino - generelle Diskussion (Seite 2)

Spinbookie just kept 1843.52 soles, I had bad references about this house, but I trusted them since my account was validated and I had already made a withdrawal.

The second time I wanted to withdraw I waited more than a week and it didn't proceed so I cancelled, then I made two more attempts and it didn't proceed either, I tried through astropay, crypto, I wrote to support and they told me they would look into my case but I never received a response.

On Sunday I tried to withdraw again since they had enabled bank transfer, and today I get a message telling me that they will keep my money since I am hiding my identity using VPN, which is false, I only use my cell phone and I have no idea how to use the VPN.

In short, the people in this house are shameless thieves. I am writing here to warn others not to fall for this scam, since, as I see in other comments, they do not return the stolen money.

Spinbookie acaba de quedarse con 1843.52 soles, tenía malas referencias de esta casa, pero confie en ellos ya que mi cuenta estaba validada y ya habia realizado un retiro.

La segunda vez que quise retirar esperé más de una semana y no procedió así que cancelé, luego hice dos intentos más y tampoco procedió, intenté por astropay, cripto, escribí a soporte y me dijeron que verian mi caso pero nunca recibi una respuesta.

El domingo intenté retirar otra vez ya que habían habilitado la transferencia bancaria, y hoy me llega un mensaje diciendome que se quedarán mi dinero ya que estoy ocultando mi identidad usando VPN, lo cual es falso, solo uso mi celular y no tengo idea de cómo se usa el VPN.

En resumen, los de esta casa son unos ladrones descarados, escribo aquí para avisar a otros y no caigan en esta estafa, ya que según veo en otros comentarios ellos no llegan a devolver el dinero robado.

This situation at the casino doesn't seem good at all to me.

May I ask when was the last time you were able to withdraw the money from there?

I believe that this is an interesting case for our complaint team, and they will surely be more than happy to look into it deeper.

So, would you like to file a complaint here, and hopefully together we'll be able to get to its best resolution?

It is completely free, and all you need to do is follow this link and explain the whole situation.

Please let us know how it goes.

Following a suggestion from someone on this page, I made my complaint about this casino and the robbery that it committed against me.

After providing screenshots of emails and failed withdrawal attempts, the staff of this page named Michal says that he contacted Spinbookie and that he actually verified with the information that Spinbookie provided him, that I have created not one or two accounts, but multiple accounts with the same IP, and that all of those accounts had a similar game pattern.

Also, I have claimed the same bonuses in all of them. Was I crazy or what? This house only has a welcome bonus and a weekend bonus that I applied once or twice.

In short, they made me waste my time, do not waste time complaining here, I get the impression that they work together, there is a reason why this Spinbookie house has such bad references, there should be an organization where you can report these houses that believe they have a lot of authority to do or undo with the money of those who trust them.

As a recommendation: this page should show those who submit their complaint the information provided by the casino so that they can compare, otherwise it gives the impression that this page is also a fraud.

Por una sugerencia de alguien de esta página puse mi queja sobre este casino, y el robo que me hizo.

Luego de proporcionar capturas de imagen de correos, intentos fallidos de retiro, el personal de est pagina llamado Michal dice que se comunico con Spinbookie y quw efectivamente comprobó con la información que le brindo Spinbookie, que yo e creado no una o dos cuentas, sino múltiples cuentas con una misma IP, y que todas esas cuentas tenian un patron similares de juego.

También que en todas e reclamado los mismos bonos, ¿Estaba locos o que? Esta casa solo tiene bono de bienvenida y uno de fin de semana que aplique una o dos veces.

En resumen me hicieron perder el tiempo, no malgasten tiempo poniendo quejas aquí, me da la impresión que trabajan juntos, por algo esta casa Spinbookie tiene tan mala referencias, debería haber un organismo donde se pueda denunciar estás casas que se creen con mucha autoridad de hacer o deshacer con el dinero de quienes confían en ellos.

Cómo recomendación: esta página debería mostrar a quienes presentan su queja la información que les brinda el casino para así poder comparar, caso contrario da la impresión que está página también es un fraude.

The casino has provided evidence that multiple accounts were made from the same IP address, as mentioned in your complaint. That is why Michal had to reject it.

Is there any possibility that someone else could open up these accounts, perhaps?

Only this way it could be explained, you know.🤷‍♀️

It's funny because two houses in the same group said the same thing about my winnings and blocked them. It looks like they're really ripping off users and making up nonsense excuses for it. Stay away from these guys!!!

Can anyone tell me if Famagousta casinos have been hacked or something similar because they are not normal lately, it seems to me that thieves have taken over the casino network, it's super weird!!!

Curioso porque duas casas desse mesmo grupo disse a mesma coisa sobre meus ganhos e os bloqueou. Parece que estão a roubar mesmo os usuários e inventando desculpas sem sentido para isso. Fiquem longe desses caras!!!

Alguém pode me dizer se os cassinos da Famagousta foram hackeados ou algo semelhante porque eles não estão normais ultimamente, parece-me que ladrões tomaram conta da rede de cassinos, está super estranho!!!

No chance, since I only logged in through my cell phone, it is the only way, so it seems strange to me that I logged in through the same IP. Apart from that, how do you explain the deposits I made that never reached my account? I wrote to them and they never responded about that, was it also because of the IP?

It is clear that this house is a scam. There should be a regulatory body to stop fraudulent casinos like this one from operating, reviews from other users confirm this.

Ninguna posibilidad, ya que solo ingresé mediante mi celular, es el único medio por eso me parece extraño el ingreso por la misma IP, fuera de eso, ¿Como se explica alos depósitos que realice y nunca llegaron a mi cuenta? Les escribí y nunca respondieron sobre eso, también era por el IP?

Está claro, está casa es una estafa, debería haber un ente regulador para que casinos fraudulentos como este y que dejen de operar, las reseñas de otros usuarios lo confirman.

Did you experience something in this particular casino as well?

I hope that there won't be anything serious happening. What you mean they are not normal, though?

Unfortunately, as there was a proof of 3 accounts opened from the same IP, we are not able to help in any way.

And also, when it comes to the deposits, the best way is to contact your payment provider to have it solved.

Have you done that?

That's right, I was told the payment was processed successfully.

Please clarify the following for me:

- If Spinbookie says my account was opened with the same IP as two other accounts, then.

Why didn't you block my account once I created it?

Why was I able to make a withdrawal previously?

And if supposedly according to them I used VPNs, which I understand is to mask the IP address and location, why would I have the same IP as other accounts?

Show me that evidence, they are the ones who handle the information and it is easy to edit it to be right and show casino.guru what suits them, since they do not have an authority that can force them to show true information, and you are only mediators who have to accept the information they give you since you have no power over them.

Anyway, I have already accepted this huge loss of money, so my complaint is really about the lack of respect for people who Spinbookie shamelessly steals their money from without anyone being able to sanction them, and that they continue to do so since the complaints continue. My intention now is to warn potential new players.

Así es, me dijeron que el pago se procesó correctamente.

Aclárame lo siguiente:

- Si Spinbookie dice que mi cuenta se abrió con la misma IP de otras dos cuentas, entonces.

¿Por qué no bloqueó mi cuenta una vez creada?

¿Por qué anteriormente pude hacer un retiro?

Y si supuestamente según ellos hice uso de VPN's que tengo entendido es para enmascarar la dirección IP y la ubicación, ¿Por qué tendría la misma IP de otras cuentas?

Muestrenme esas pruebas, ellos son quienes manejan la información y es fácil editarla para tener la razón y mostrar a casino.guru lo que les conviene, ya que no tienen una autoridad que pueda obligar les a mostrar información verdadera, y ustedes solo son unos mediadores que tienen que aceptar la información que ellos les dan ya que no tienen poder sobre ellos.

En fin, ya acepte esa perdida grande de dinero así que mi queja realmente es por la falta de respeto a las personas que Spinbookie le roba su dinero descaradamente sin que nadie pueda sancionarlos, y que sigan haciéndolo ya que las quejas continúan. Mi intención ahora es alertar a posibles nuevos jugadores.

I hope next time you will avoid such situations.

Yes, they confiscated my winnings at Nalu Casino and Treasure Spins with the same false argument. I never used Vpns and I never used strategies to cheat the system and win more. What would be the reason for that since I was making a profit? Am I stupid now?

We players are left with no defense against these arbitrary decisions because they don't let us defend ourselves. Their decision is final and there's no disputing it.

Another thing that has puzzled me is that I've been receiving a lot of emails from another Famagousta brand asking me to open an account at that casino (Ohmyzino), I've never received so many emails from their casinos as I have lately. There's something strange about them!

Sim, confiscaram meus ganhos em Nalu Casino e Treasure Spins com o mesmo falso argumento. Eu nunca usei Vpns e nem usei de estratégias para ludibriar o sistema e ganhar mais. Qual seria o motivo para isso uma vez que eu estava a lucrar? Eu sou burro agora?

Nós jogadores ficamos sem defesa diante dessas arbitrariedades pois eles não nos deixam se defender. A decisão deles é definitiva e não tem como contestar.

Outra coisa que tem me deixado intrigado é que tenho recebido muitos emails de outra marca da mesma Famagousta para abrir uma conta naquele cassino (Ohmyzino), eu nunca recebi tantos emails dos cassinos deles quanto ultimamente. Há algo estranho com eles!!!

Just that this is an official thread for Spinbookie, so that is why I asked if you experienced any issues there, you know. Please don't mix all the casinos together.

I saw that unfortunately your complaint at Treasure Spins was unresolved, but what about the other one? Maybe our complaint team could help you out. What do you say?

And when it comes to those emails, have you tried to block them, perhpas? It should help hopefuly.🤔

They stole more than 700 usd from me, first 169 with the same story that I used several IPs and I don't know what the hell is going on in general, now they have stolen 425 usd from me that they say is discretionary and I didn't even use any of their bonuses, now my new withdrawal of 199 usd what will they say? That it's the fault of the Martians. It's a disgusting betting house, they're thieves. I just want to withdraw my money without using bonuses and these scoundrels just stole for no reason.

I tell them that I am a single mother and that they are robbing me. They literally laugh at me and tell me that the decision is final. I ask for their complaints book and they don't want to give me anything.

A mí me robaron más de 700 usd primero 169 con el mismo cuento de que use varios Ips y no se que vaina de manera general, ahora me han robado 425 usd que por discrecionalidad dice y ni siquiera utilice bono alguno de ellos ahora mi nuevo retiro de 199 usd q dirán? Q por culpa de los marcianos. Es un asco de casa de apuestas, tira de ladrones. Sólo quiero retirar mi dinero sin bonos usados y estos sinvergüenzas solo robaron sin motivo alguno

Les digo que soy madre soltera,q me están robando, se ríen literalmente de mi y me dicen que la decisión es definitiva, le pido su libro de reclamaciones y nada que quieren dar.

All the casinos of this brand have been doing this lately, I've also been a victim of these thefts. I suspect they've been hacked, they've been super weird for a few months now!!!

Todos os cassinos dessa marca estão fazendo isso ultimamente, também fui vítima desses roubos. Eu desconfio que eles foram hackeados, estão super estranhos faz alguns meses!!!

Now Casino Guru will offer you to be an intermediary and unfortunately for you, Spinbookie will show them the evidence indicating that you have used VPN, and that you have created several accounts with the same IP, and since you will not have the opportunity to defend yourself since they are the judge and party, Casino Guru will only have to accept what they say.

I'm sorry, this is very frustrating; I still got robbed, I hope they pay you at least your last withdrawal, good luck.

Ahora Casino Gurú te ofrecerá ser intermediario y para tu mala suerte, Spinbookie le mostrará las pruebas donde indica que has usado VPN, y que has creado varias cuentas de tu misma IP, y como no tendrás oportunidad para defenderte ya que ellos son juez y parte, a Casino Gurú solo le quedará aceptar lo que ellos dicen.

Lo siento, es muy frustrante esto; igual me robaron, ojalá y te paguen siquiera tu último retiro, suerte.

In this case, you have the right thing to submit your complaint, and our team will review it as soon as possible. Then you will be informed about what needs to be done.

We will investigate the whole matter and hopefully will be able to help you out to get everything solved.

How long have you been playing at this casino, please, and how come you haven't done anything until now if they have stolen your money many times before, as you said?

I have already submitted my claim with photos and everything.

I've been playing for no more than 2 and a half months, in the first robbery of the 169, it happened like this I wanted to withdraw my money of approximately 350 usd, but they gave me back a balance and stole the 169 usd, out of anger, because I got angry I bet the 200 of the balance that I had left, unfortunately I won, I said well at least I can recover what they ate from me, I won approximately more than 645 usd of my real money in bets, I was writing to them and begging them to please tell me if I am breaking any error so that what they did the first time does not happen again, they told me that my account is verified but that they cannot say anything, that I request the withdrawal and that the department in charge will give me the answer, I asked for the email of the department in charge and they did not want to give it to me, I asked for the complaints book (It is attached to my complaint) and they did not want to give it to me, then I said, well I am going to withdraw only 200 usd so that they do not make a problem and What they did was give me back 199 USD of those 200, and they ate up my available account balance of 425 USD, so I searched the Internet for what I could do and that's when I found this Guru page, now that I requested my balance of 199 USD and I don't know what lie they will tell now, They have robbed me twice, the first time I looked for an internal solution, the second time I found this Guru page, and the third time we will see what lie these thieves tell to steal my money.

Ya he presentado mi reclamación con fotos y todo.

Llevo jugando no mas de 2 meses y medio, en el primer robo de los 169, ocurrió así quise retirar mi dinero de 350 usd aproximadamente, pero ellos me devolvieron un saldo y se robaron los 169 usd, de colera, porque me agarró la colera aposte los 200 del saldito que me quedaba, lamentablemente gané, dije bueno al menos puedo recuperar lo que me comieron, gane de mi dinero real aproximadamente mas de 645 usd en apuestas, estuve escrbiendoles y rogando que por favor me dijeran si estoy incumpliendo algun error para que no suceda lo que hicieron la primera vez, ellos me dijeron que mi cuenta esta verificada pero que ellos no pueden decir nada, que solicite el retiro y que el departamento encargado me dará la respuesta, pedí el correo del departamento encargado y no me quisieron dar, pedí el libro de reclamaciones (Esta adjunto en mi queja) y no me quisieron dar, entonces dije, bueno voy a retirar solo 200 usd para que no hagan problema y lo que ellos hicieron fue devolverme 199 usd de esos 200 , y se comieron mi saldo en cuenta que tenia disponible de 425 usd, entonces busque por la red que podría hacer y es cuando dí en esta pagina gurú, ahora que solicitado mi saldo de 199 usd y no sé que mentira ahora dirán, Me han robado 2 veces, en la primera busque solución interna, en la segunda encontré esta pagina gurú, y la tercera veremos que mentira se hechan esos ladrones para robarme mi dinero.

Wow, don't tell me, it's so unfortunate that absolutely nothing can be done and they can steal money just like that and no one can regulate them. It frustrated me quite a bit that they say they have the final decision and that there are no changes, that they literally don't bother anymore because they weren't going to listen to me.

Wau no me digas, puchas que lamentable que no se pueda hacer absolutamente nada y ellos puedan sustraer dinero así como así y nadie pueda regularlos, a mi me frustró bastante que ellos digan que tienen la decisión final y que no hay cambios, que literalmente ya no les moleste porque no me iba hacer caso.

Just wanted to add your complaint was also related to sports betting, so we could not help you anyway. That's the whole situation. I'm sorry it ended like this, of course, and I hope you will never have the same problems again.

Hello, I hate to ask but I guess it's better to know that for sure - is this a sports-betting situation, please?

It also seems like some sports bonus was orogonally involved; well, I'm asking because in such cases there is not much we can do.