Wazamba Casino - generelle Diskussion (Seite 19)

You just rejected my review, are you kidding me?

There is no need to vorry at all.

Just please write more details about the issue you have experienced at this casino, so your user review can be approved.

Not everyone reads the complaints, you know, so if you write there just "read my complaint," it actually provides no information at all.

We will look forward to reading your new review, of course.

I just re-submitted it, please approve.

It is done, as I can see.

I am glad that the explanation helped you and you were able to submit a new user review.

We appreciate your effort.

I just saw that my complaint was the only one out of all 204 Wazamba complaints that received a different verdict (not sufficient evidence from the casino).

I guess most people just gave up.

I continue to discredit them almost every day 🙂

Please let us know if there is something new.🙏

i bet 100 € and i won 300  €

so i apply withdraw last sunday

and i asked them 3 times *when i can get money?*

they block to my account for help center .

this casino is really safe?

.

Sorry, do I understand correctly that they have blocked you on live chat? What was the reason, though?

Is your account there fully verified yet?

Please let us know more details regarding the issue at this casino, and hopefully together we'll be able to get it solved.

edit: i wrote this after i could talk with them.

temporary i got blocked i guess.

or it was system error

and i got my money back today morning.

and my account is not verifed.

thank you.it is better delete post ?

I don't think it's necessary to delete the post. It's always good to see for other players some experiences of others and you wrote there the edit and therefore that the matter was solved. So I don't think you wrote something wrong. 

Anyway, I'm glad that it was just a temporary situation and everything is fine and you got the money. 

Will you continue to play here?

Dear Sirs, good morning. Before making a complaint I wanted to ask you here. Yesterday I made a deposit of 117 dollars through Neteller in Wazamba, it's almost 24 hours since I made it and it hasn't been credited to my account yet.

Whenever I made deposits at other online casinos, the money was credited immediately, so 15 minutes after the deposit I contacted them via chat and they told me that it would probably be credited to me before the 2 hours were up.

After this time, I contacted them again, gave them the deposit receipt and they supposedly filed a claim with the finance department and that they would be contacting me via email shortly.

12 hours passed without any news, so I contacted the chat again. Another person helped me and told me that deposits can take 2 to 4 business days to be credited and that I could only file a complaint there. It seemed like nonsense to me because no one would want to bet at a casino with such delays, and it also contradicted the 2 people who helped me before who told me that they didn't take more than 2 hours to be credited.

I contacted them again a moment ago (almost 24 hours since I made the deposit) and the person told me that the claim is being reviewed by the corresponding area, that he could not do anything and they were going to contact me by email.

Can you help me with what to do? This is the first time something like this has happened to me and I am afraid of losing my money.

Estimados, buenos días. Antes de realizar una queja quería consultarles aquí. El día de ayer realicé un depósito de 117 dólares a través de Neteller en Wazamba, falta poco para que se cumplan las 24 hs de haberlo realizado y aún no se acreditó en mi cuenta.

Siempre que realicé depósitos en otros casinos online el dinero se acredita en el momento por eso, pasados 15 minutos del depósito me comuniqué con ellos a través del chat y me dijeron que seguramente se me acreditaba antes de que se cumplan las 2 hs.

Pasado dicho tiempo, me volví a comunicar con ellos, les pasé el comprobante del depósito y supuestamente elevaron un reclamo al departamento de finanzas y que a la brevedad se iban a estar comunicando conmigo por correo electrónico.

Pasaron 12 hs sin noticias por lo que me volví a comunicar con el chat, me atendió otra persona y me dijo que los depósitos pueden tardar de 2 a 4 días hábiles en acreditarse y que recién allí podía elevar una queja. Me pareció algo que no tiene sentido porque nadie querría apostar en un casino con esas demoras y además se contradecía con las 2 personas que me atendieron antes que me dijeron que no tardaban mas de 2 hs en acreditarse.

Hace un momento me volví a comunicar (casi 24 hs desde que realicé el depósito) y la persona me dijo que el reclamo lo está viendo el área correspondiente, que él no podía hacer nada y se iban a comunicar por correo electrónico.

¿Podrán ayudarme a cómo tengo que proceder? Es la primera vez que me pasa algo así y tengo miedo de perder mi dinero.

Hello,

first of all, I'd like to say you have to prepare to be patient. I can't speak on behalf of the casino, but from our perspective, it may take even a week for the casino to investigate and set things correct. It gets complicated even more for anyone not working for the casino to help you. Furthermore, many casinos still rely on 3rd party payment providers we can't possibly reach on your behalf. I suggest you stay patient and keep up with the casino. We will surely be here for any updates; just hold on and keep us posted.

Hi Radka, thanks for your reply. Today I contacted the chat again and they told me that they are still investigating as they have not yet found my transfer. The strange thing is that if I go to the section to deposit money on the Wazamba website, it shows me that I made a deposit of 117 dollars and it gives me the option to repeat it.

I find it very strange that they can't find it but I will be patient and wait 1 week.

I will keep you posted on any news.

Hola Radka, gracias por tu respuesta. Hoy volví a comunicarme con el chat y me dijeron que siguen investigando ya que aún no han encontrado mi transferencia. Lo extraño es que si ingreso a la sección para depositar dinero en la página de Wazamba me figura que hice un depósito de 117 dólares y me da la opción de repetirlo.

Me parece muy extraño que no puedan encontrarlo pero tendré paciencia y esperaré 1 semana.

Los mantendré al tanto de cualquier novedad.

The money has just been credited to my account, thank you for your time.

Greetings.

Acaban de acreditar el dinero en mi cuenta, gracias por su tiempo.

Saludos.

In short, one of the worst and worst casinos ever. I have been registered there for 2.5 years, deposited over 70,000 euros and gambled away all of it. Even though I wrote over 10 emails over the course of 2.5 years asking that my account be permanently blocked because I am addicted to gambling, I never responded. If my account had been blocked from the start like I wanted, I would never have lost so much money. It's strange that I never had to verify my identity even though I deposited so much money. The live chat is a disaster, the VIP managers simply react badly to emails, understand nothing and only make mistakes. The payouts take ages. After I felt like I was begging Wazamba Casino to block my account and spamming them with emails and messages, threatening to share my concerns on the internet, i.e. to give negative reviews that I can back up and prove, they finally blocked my account. I have now been waiting for my deposit and withdrawal balance since the beginning of December. This casino is acting illegally, at least in my case, and has disastrous account management. I have now opened a case with Casino Guru which has been approved and even linked to Wazamba Casino to respond to my concerns, which they did not do after a week. Now the deadline has been extended by another week, and I assume that Wazamba Casino will not respond, which is a bad casino. They should be ashamed of themselves for not taking me seriously.

We are very glad that the casino was able to solve this already. Thank you for the update.

Let us know about any other experiences from there whenever you wish. I hope that it'll be only positive.

I have read your complaint, and I'm really sorry that you have to go through this situation for so long.

I hope that your complaint resolver will be able to contact the casino soon and get everything solved.

As I can see, they usually reply to our complaint team regarding all the complaints, so it is really not clear why they didn't get in touch with us yet.

We'll keep a closer look at your complaint and hope for the best, of course. Please stay strong.

Yes, I will be patient. Thank you for your efforts and help.

Best regards

Ahmet17

I'm curious about the outcome. I'm also gathering evidence to try to make a claim

Estou curioso com o desfecho. Estou a reunir provas tambem para tentar uma reclamaçao

Are you serious, you finally closed THE ONLY complaint that was not resolved against the casino and change the verdict to their advantage, after ALL the evidence I provided?

You also refused to share what fabricated evidence they provided you with, after ALMOST 6 months.

How much did they pay you?

I should have known better, it was clear all along you play along with scam casinos and cover for them because obviously they are your partners and you get paid by them so you are actually accomplices in scamming people.

I will let everyone know what kind of practices casinoguru follows. You even had the nerve to ask me to rate you on TrustPilot as well. Well, I already lowered my original review for you down to 1 star, I will continue to support my case, every player needs to know about you and your relationships with scammy casinos.

I wonder if you will even publish this post and what kind of robotic answer you will give if you do, but it doesn't matter anyway.

I'm done with your site.