BetRunner Casino - discussione generale

BetRunner Casino blocked my account and confiscated all my money. I contacted their support many times - but I always get the same answer from them that I violated their rules https://www.betrunner.com/terms , but they don't say what exactly.

I had one account at Betrunner Casino, I didn't use VPN, they accept players from Ukraine.

They are behaving like scammers!

 BetRunner Casino заблокировало мой аккаунт, и конфисковало все мои деньги. Я неоднократно связывался с их техподдержкой - но постоянно получаю от них один ответ, что я нарушил их правила https://www.betrunner.com/terms , но что конкретно не говорят.

У меня был один счет в Betrunner Casino, я не использовал VPN, они принимают игроков из Украины.

Они ведут себя как мошенники!

Hello, it's always a shame if the casino doesn't tell you what happened because we can only guess. Didn't they tell you anything at least in general terms that you might have violated? 

I saw that you had a complaint rejected with us about this casino and therefore we did not know how to help you in this situation, which is unfortunate. 

They always answer the same thing - that I broke their rules, but they don’t say what exactly! (as if they themselves don’t know what to answer).

они постоянно отвечают одно и то же - что я нарушил их правила, а что конкретно не говорят! ( словно сами не знают что ответить).

That wouldn't be enough for me I guess.

Pretty sad we couldn't help with the complaint because now I think we will never know why it was the case. 😕

So approve my complaint - so that we can figure everything out, because they won’t contact me and I don’t know what to do, how to influence this situation!

Так одобрите мою жалобу - чтоб мы смогли все выяснить, а то со мной они на контакт не идут и я не знаю что делать, как повлиять на данную ситуацию!

As I said it won't be possible because we don't have enough insight into this situation as it relates to sports betting. We are not dealing with such cases yet. 

But if it would help, you can find some links where they could help you and maybe even help you here: 

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/