Brazino777 Casino BR - discussione generale

Dear all,

Since September 5th I've been having difficulties making withdrawals. Initially, my account was under analysis by the monitoring department and was later released for withdrawals on September 10, when I made new requests.

However, to date (17/09), these withdrawals are still pending and I have yet to receive any official positioning. I understand that unforeseen events can happen, but I believe that transparency is fundamental. I therefore cordially ask for a clear deadline for resolving the situation.

Thank you in advance for your attention and I look forward to hearing from you.

Sincerely,

Wendel

Prezados,

Desde o dia 05/09 venho enfrentando dificuldades para realizar saques. Inicialmente, minha conta ficou em análise pelo setor de monitoramento e, posteriormente, foi liberada para saques no dia 10/09, ocasião em que realizei novas solicitações.

No entanto, até a presente data (17/09), esses saques continuam pendentes e ainda não recebi qualquer posicionamento oficial. Entendo que imprevistos possam ocorrer, mas acredito que a transparência seja fundamental. Por isso, peço, de forma cordial, apenas um prazo claro para a resolução da situação.

Agradeço desde já pela atenção e aguardo um retorno.

Atenciosamente,

Wendel

Have you tried to contact the relevant department of the casino regarding your withdrawal as well?

Please let us know what their reply was to you about all this.

Hello, I did try. I sent emails to four different departments and also opened calls to two federal agencies, since Brazil has a regulated casino and Brazino is subject to the law. I followed all the necessary procedures. Yesterday I received a reply informing me that I could withdraw the amount initially deposited, but the rest would remain under investigation for another seven working days. They asked for some explanations, which I have already sent. Now I just have to wait.

Olá, tentei sim. Enviei e-mails para quatro departamentos diferentes e também abri chamados em dois órgãos federais, já que o Brasil possui o cassino regulamentado e a Brazino está sujeita à lei. Segui todos os procedimentos necessários. Ontem recebi uma resposta informando que eu poderia sacar o valor inicialmente depositado, porém o restante permaneceria sob investigação por mais sete dias úteis. Solicitaram algumas explicações, que já enviei. Agora, é apenas aguardar.

So we will wait with you as well. Please keep us informed.

Right, I'll keep you posted on everything.

Certo, manterei vocês informados sobre tudo.