BurningBet Casino - discussione generale

The limit for withdrawals has already been marked here, less than 500 euros. That's right, it's only €400 that you can cash out, even though their site says otherwise. That's why I was in live chat and they told me you could only pay out 3 times a month? And that only 400 euros per transaction? Does that mean you can't win more than 1200 euros a month? Because if you win 5000, does it take up to 4 months to get the money? Or have I misunderstood that?

Das Limit für Auszahlungen wurden hier ja schon markiert, weniger als 500 Euro. Das ist richtig, es sind nämlich nur 400 Euro die man auszahlen lassen kann, obwohl es auf ihrer Seite anders angegeben ist. Ich war deswegen auch im Live Chat und da sagte man mir, man könnte nur 3 mal im Monat auszahlen? Und das pro Transaktionen nur 400 Euro? Das heißt man darf im Monat nicht mehr als 1200 Euro gewinnen? Denn wenn man 5000 gewinnen würde, geht es bis zu 4 Monaten bis man das Geld hat? Oder habe ich das falsch verstanden?

Sadly, I do not speak German,

But, I would say there are only 3 active withdrawals allowed. Meaning you can withdraw more than 1200€, preferably by submitting fewer withdrawal requests at the same time for higher sums. That's what I think.

I also checked the review - it says:

 per month: €10,000

 per day: €400

Hence I'm convinced the number of transactions refers to the active withdrawal requests.

What do you think?

I translate it again here

According to the casino's rules, customers can request up to 3 active withdrawal requests at the same time. The maximum withdrawal limits per transaction / 24 hours / month are defined as follows:

per transaction: €400

So per transactions every 24 hours and month.

Still don't get it right. 3 transactions a month?

Ich übersetze es hier nochmal

Nach den Regeln des Casinos können Kunden bis zu 3 aktive Auszahlungsanfragen gleichzeitig anfordern. Die maximalen Auszahlungslimits pro Transaktion / 24 Stunden / Monat werden wie folgt definiert:

pro Transaktion: €400

Also pro transaktionen alle 24 std und Monat.

Verstehe das immer noch nicht richtig. 3 transaktionen im Monat?

No, I'd say you got it wrong - Active withdrawal is different from completed withdrawal. The casino wants to prevent players to submit more than 3 active withdrawals at the same time. So, instead of 4x 100€ (that's prohibited), you should submit just one for 400€. Just active 1 withdrawal instead of 4 withdrawals at the same time.

I also feel the limit of 400€ is actually a daily limit - it would not make sense as the monthly limit, it is probably a mistake. It seems like the proper monthly limit is missing.

Ask the casino to be sure, please. Can you do that?

Recommend sites where you can complain about this casino? don’t pay my money plus I read a lot of reviews and complaints here doesn’t give anyone money accuses everyone of some kind of strategy or gambling addiction

Посоветуйте сайты где можно жаловатся на это казино? не платить мои деньги плюс как тут много отзывов и жалоб прочитал не дает никому денег обвиняет всех в стратегиий каких то или в игровой зависимости

Hi, as I saw from the complaint here that your case was about sports betting so you could try these sites: https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope they will be able to help you and if you feel like it you can let us know how it all turned out. I'll keep my fingers crossed.