CampoBet Casino - discussione generale

they do not verify the account and do not pay

não verificam a conta e não pagam

Therefore you submitted the complaint which allows us to go through the process and help you out if possible.

Just please, mind my question in this thread. I guess we could use an explanation regarding your CampoBet-related problem.

finally my account was verified and this happened after posting a complaint here on the site.

however I'm still waiting to receive

finalmente minha conta foi verificada e isso se deu apos publicar reclamação aqui no site.

entretanto ainda estou no aguardo para receber

Hi.

It's better than nothing 🙂. No, seriously - passing the KYC is the most important part, without it, you would never have a chance to withdraw. Let me know how it continues!🤞

I don't understand why it's so difficult, and it seems more like they use it as an excuse for not paying as they could request verification before the customer makes the first deposit it would be fair to only be able to deposit if you are able to withdraw.

well I was verified and so far I have not received

não entendo porque é tão difícil, e parece mais que usam disso como desculpa para não pagar pois poderiam solicitar a verificação antes de o cliente fazer o primeiro deposito seria justo só poder depositar se estiver apto para sacar.

bom eu fui verificado e até agora não recebi

You can always ask the casino to verify you before the first deposit is made. It's not standard because many players don't want to be delayed from the play, and it also brings additional occupation to the casino. By verifying the winners only, they save time.

What is the last update you got from the casino, please?

20 days and they don't verify the account and don't process the withdrawal, and they barely answer emails!

Only automatic responses, chat is useless!

20 dias e não verificam a conta e não processa o saque, e mal responde email!

Apenas respostas automaticas, chat não serve pra nada!

we are in the same boat friend company LIXO!

estamos no memso barco amigo empresa LIXO!

i finally got the amount

eu finalmente recebi o valor

I managed to receive it but it wasn't easy, I suggest opening a complaint here on the site

eu consegui receber mas não foi facil sugiro q abra uma reclamação aqui no site

I made a normal deposit on the platform, and as requested, I sent the identification documents, the deadline they set for doing this has passed and my account is still unable to make a withdrawal, I need urgent measures! Because it is not possible that in the middle of 2023 there are casinos with such a reputation practically harming their customers, it seems that their intention is to retain every last money you have, email and live chat are useless, I hope that someone will do something for me

Fiz um Depósito normal na plataforma, e conforme haviam solicitado fiz o envio dos documentos de identificação, o prazo que eles colocam para fazer isso já passou e minha conta segue sem poder fazer um saque, Preciso de providências urgentes! Pois não é possível que em pleno 2023 haja casinos com tal reputação praticamente lesando os seus clientes, parece que o intuito deles é reter até o último dinheiro que você tem , email e chat ao vivo são inúteis, espero que alguem faça algo por mim

Hi, so how long does the account verification process take ? When did the casino give a deadline ? Sometimes this process can take longer as casinos consider it very important. Of course, I understand that if you were given a deadline, you would expect this process to be successfully resolved and you can deal with your approval of your withdrawal. 

However, I also see that you have already managed to file a complaint with us and so we will continue to wait to see how your case develops. Of course, I would recommend you to cooperate with the casino and send further documents if necessary and if you are contacted. This will probably be the easiest way to verify your account. Also, as part of complaints, I have noticed that other players have had similar problems where the casino has tried to resolve the situation. As an example I can mention this case: https://casino.guru/campobet-casino-se-the-player-struggles-to-verify

but there are others, so if you're interested, you can check them out here: https://casino.guru/complaints 

If anything changes and you receive any new information as part of the account verification process, you can update us on the forum and also add more information to Veronika's complaint. 

I hope that your situation will be resolved as soon as possible and there will be no further problems. 🙂

Hi, i opened a complaint here too already

but they keep making excuses since 2 weeks and not paying out my amount

they saying its a payment provider glitch and always telling me to request it again

Hello. Sorry to hear about your issue with this casino. You have done the right thing to submit a complaint. Unfortunately, due to the fact, that the full14 days from the day you have requested the withdrawal, has not passed quite yet, our complaint team couldn't start working on it. Tomorrow is another day, though, right? And if you still haven't received the money, our team will investigate and do everything for this issue to be solved. Have you got, by any chance, an update from the casino? Let us know please.

Hi Romi,

thank you for reaching out

The timeframe will be passed this afternoon,

There are no updates from Campobet they keep finding excuses every time the withdrawal fail.

Nobody answers email and on chat there is no really help.

Hi. Yes, you are right. Our complaint team will start to investigate as soon as your case will be on their "to do" list, let's say. So 🤞 for the best result and please do not forget to inform us if you have any updates 😉.

Hi Romi,

Thanks a lot looking forward

Hi Romi,

My complaint passed 14 days but still no input from campobet into my complaint here can this be taken further and also campobet to involve?

Hello there. I can see in your complaint that it was resolved. So as you can see, luckily it was just a little delay and in the end everything worked fine, don't you think so? I am very glad you have received your money. Very positive news indeed 🙂. If you like to write about your experience, please do so by following this link 👈. Maybe you will help some other player by doing so. Let us know how did you go. 👍