Fundalor Casino - discussione generale

These are the receipts for my transfer. To Fundalor

estos son los comprobantes de mi transferencia. A Fundalor

I've never had trouble with transfers to Fundalor before, and yesterday, January 21st, I made a transfer of 400 pesos. A few minutes later, a message appeared saying the casino was undergoing maintenance and would be back online at 8:00 a.m. As of today, January 22nd, I still haven't received my transfer. I've been trying to contact the casino and my online bank all day. My question is, why won't Fundalor accept my electronic receipt? They're asking for a CEP receipt, but the link they provided to download it doesn't give me the one the casino requires. I can't upload photos of the receipts here. What can I do about this? To be clear, it's not a problem with the casino itself.

Please send photos of my receipts: the one I sent through Mercado Pago, the one that gives me the link, and the one I can't download that Fundalor is asking me to download...

 Yo nunca había batallado con las transferencias a fundalor y el día de ayer 21/01/26 hice una transferencia de 400 pesos pero a los min. Se puso un mensaje que el casino estaba en mantenimiento que estaría activo a partir de las 8:00a.m... pues hasta este momento 22/01/26 todavía no tengo mi transferencia tengo todo el día comunicandome al casino y a mi banco en línea mi pregunta es porque en fundalor no me aceptan el comprobante electrónico me están pidiendo un comprobante CEP pero en el link que me dan para descargarlo no me da el que el casino me pide aquí no puedo subir fotos de los comprobantes .. que puedo hacer al respecto ?? Aclaro no es problema con el casino ..

Mande fotos de mis comprobantes el que envíe por parte de mercado pago el que me da el link y el que no puedo descargar que me pide fundalor...

Hello,

firstly, I'd like to point out that sharing your personal banking details online in a public forum is dangerous, and I deleted those.

Regarding the matter at hand:

You made a transfer of 400 pesos on January 21. Shortly after that, the casino went into maintenance. Since then, the money has not been credited yet.

At the moment, the issue does not seem to be caused by the casino itself. The problem appears to be related to the payment verification.

Fundalor is asking for an official CEP transfer confirmation. However, the documents you can provide from Mercado Pago and the download link you received do not include a CEP, even though they confirm that the transfer was made.

Because of this, Fundalor cannot verify the payment, and the transfer is still pending. You have been trying to resolve this by contacting both the casino and your bank, but the required CEP document is still missing.

Is this an accurate description of the events, please?

Hello, perhaps three hours was not enough time to get back to you.

The way I understand the development, you manage to provide the format needed and are waiting for the confirmation. Those matters usually require patience. I know it is not pleasant, but it seems you have to wait for the progress.

Hello there. I hope so, as well, so please keep us updated on how things progress.

Hey! That's great!

Would you describe it as "just" a delay, or did you take any additional steps to resolve it? I'm asking because it could help others if the issue arises again.

Thank you, too.

Understood. Thank you very much.

Hey, is this the same situation we discussed a week ago? In any case, I guess you just have to wait like before. Few days is, in my books, no delay at all, but I guess it depends... Given your quite recent experience, though, I guess you are familiar with that.