Monaco Jack Casino - discussione generale

I’d avoid this one.

non existent Live chat/support, just a buggy AI that won’t transfer you to a human.

support email address also doesn’t respond.

winnings from bonus spins just not showing up in your balance or cancelled without you doing so.

Hmm, I wanted to ask what the reason was for the bonus winnings being canceled, but if they don't reply and don't tell you anything, then you probably don't know either. Did you try to find out for yourself if you might have broken something? Did you have a chance to withdraw money here?

Well yes I’ve sat in the live chat for hours waiting on somebody, nobody comes and they don’t answer emails. Can’t do much else

It occurred to me that if you don't know anything and no one is responding, you could try filing a complaint with us.

If they took your winnings and you feel that it was unfair, and especially if no one is saying anything, then it's probably not right.

So I would probably try this route.

I’ve had and I’m still having a very positive experience with Casino Monaco Jack. I don’t really understand why some people complain, because every time I’ve used the live chat, the support agents have replied quickly and have always been very friendly.

I’ve been registered for one month and my account is verified. My documents were approved within 24 hours, and I was even able to make a withdrawal without any issues!

Overall, I’m really happy with them! 🙂

Thank you for joining us here. I'm glad your experience was a positive one. 🙂

Did you know you can submit your own casino review? Just in case you were interested: https://casino.guru/casino-reviews#/reviews/create

One thing, though: may I know which payment option you prefer for withdrawals? 24 hours for approval sounds great. Hence, I would like to know which payment option works so well for you.

I can't understand the bad review above. Support is available with just one click, and it's not AI. My KYC was even completed fully in the live chat, and now I'm in the process of withdrawing €100.

Also ich kann die schlechte Bewertung da oben noch nicht nachvollziehen. Der Support ist mit einem Klick direkt da und eine KI ist es auch nicht. Im Live Chat wurde mein KYC sogar vollständig gemacht und jetzt bin ich dabei 100 Euro auszuzahlen

I am glad for your positive experience.

How long have you been playing at this casino, please?

Write your user review about your experience here at any time, if you wish.

Hello

Hola

I've had, and continue to have, a very positive experience with Casino Monaco Jack. I don't understand why some people are complaining, because whenever I've used live chat, the customer service agents have responded quickly and have always been very friendly.

Miałem i nadal mam bardzo pozytywne doświadczenia z Casino Monaco Jack. Nie rozumiem, dlaczego niektórzy narzekają, bo za każdym razem, gdy korzystałem z czatu na żywo, agenci obsługi klienta odpowiadali szybko i zawsze byli bardzo przyjaźni.

@ Kwasny

And did you receive everything you won in the first payout?

@ Kwasny

und hast du bei der erster Auszahlung alles bekommen was du gewonnen hast?

news

After I sent an official complaint with all the details to Monaco Jack Casino last night, I was assured today that I can withdraw the entire balance in installments.

I hope everything works out and I won't need to file a complaint here.

Neuigkeiten

Nach dem ich in der Nacht eine offizielle Beschwerde mit allen Details an Monaco Jack Casino geschickt habe, hat man mir heute zugesichert, dass ich den ganzen Guthaben in Teilbeträgen abheben kann.

Ich hoffe, dass alles funktioniert und ich keine Beschwerde hier brauchen werde.

Is this condition mentioned in the terms of the casino, though?

Because if not, perhaps our complaint team could really help.

What about the withdrawals, though? Tell us more, please.

Please let us know whenever you receive all the winnings so your complaint can be closed then.