Silverplay Casino - discussione generale (pagina 6)

Hello, my case is the following, at the Silver Play casino I make my first deposit of €44 and receive a 100% welcome bonus and another of 25 free spins, I spend my money and the bonus without getting anything.

I make a second deposit of €100 and manage to win €230. To my surprise, when I go to withdraw those €230, my balance magically becomes €84.50. I speak to a person in the chat and they tell me that when I made my second deposit of €100 and since I had an active bonus (without money), my €100 deposit becomes part of the bonus money. This seems mind-blowing to me, what thieves.

Hola buenas,mi caso es el siguiente,en el casino silver play hago mi primer depósito de 44€ y recibo un bono de bienvenida del 100% y otro de 25 tiradas gratis,gasto mi dinero y el bono sin obtener nada.

Hago un segundo depósito de 100€ y consigo ganar 230€,cual es mi sorpresa que cuando voy a retirar esos 230€ mi saldo se convierte por arte de magia en 84,50€,hablo con una persona del chat y me cuenta que cuando he hecho mi segundo depósito de 100€ y como tenía un bono activo(sin dinero),mi depósito de 100€ pasa a ser parte del dinero del bono,esto me parece alucinante,menudos ladrones.

Hmm, that seems a bit strange to me, but did you check if the bonus ended when you lost the money? I've seen this situation happen to players in the past, so the bonus has remained active even though it's not very logical when you deposit another 100 to be left with less because of the bonus.

In this case, I saw that you managed to open a complaint, so our team will try to help you. 

I strongly believe that it will be successful.

If you have something new, feel free to share it.

In case it's useful to anyone, although I already posted a review, except for the fact that they require you to bet 6 times your deposit at a minimum rate of 1.60, I'm quite satisfied with this bookmaker.

Por si a alguno le sirve aunque ya puse una reseña, salvo que piden apostar 6 veces el depósito a una cuota mínima de 1.60 estoy bastante satisfecho con esta casa de apuestas.

Would you like to tell us more about your experience?

Any nice wins? How was the withdrawal process, for example?

Of course, they didn't put up many obstacles except for what was mentioned in the review. However, on my first attempt, which was yesterday, they told me I had €18 left to bet. When I asked on May 10th, they told me I had completed the rollover. After playing that €18, they didn't give me any problems. I didn't win much either; in sports, they'll kick you out if you win the slightest.

Si claro, no me pusieron muchas trabas salvo lo que se puso en la reseña. Eso si, en el primer intento que fue ayer me dijeron que me quedaban 18€ por apostar cuando pregunté el 10 de Mayo y me dijeron que había completado el rollover. Después de jugar esos 18€ si que no me pusieron pegas. Tampoco gané mucho, en deportes a la mínima que ganas te echan.

So, there was some mistake regarding the rollover, right?

Have they explained it somehow, at least?

There was no mistake except that they didn't understand anything, and yes, it says so in the terms and conditions, but if you know how to bet, it's easy to meet that rollover.

No hubo ningún error salvo que ellos no se enteran de nada y si, lo pone en los términos y condiciones pero si sabes apostar es fácil cumplir ese rollover.

What do you mean that they didn't understand, though?

Now you've got me confused, to tell you the truth.