StayCasino - discussione generale (pagina 2)

What about if you look in your game log where the times of your activity are visible and you can find the exact time you made the deposit? Will that help, perhaps? Or you've done it already and it didn't help?🤔

Yeah, understand.

Do they have the information about fees included on their website, or it depends on the payment provider?

Hey! I've been trying to get a payout from Staycasino for about two weeks now. I've uploaded my documents countless times and received confirmation in the chat that all documents have been approved. I ask in the chat every day and am always put off and asked for time. What can I do?

Hey! Ich versuche seit gut zwei Wochen im Staycasino eine Auszahlung zu erhalten, hab zig mal meine Dokumente hochgeladen und im Chat die Bestätigung erhalten das alle Dokumente genehmigt wurden. Jeden Tag frage ich im Chat nach und werde immer vertröstet und um Zeit gebeten. Was kann ich tun?

Hello, since you're in this situation and it's been more than two weeks, I would probably go ahead and lodge a complaint here. ⬅️

That's exactly the time we give casinos, so they should be able to resolve it. If you are verified and therefore just waiting for a withdrawal then they should at least be able to tell you where the problem might be. 

So they didn't tell you anything? Did they reject your withdrawal or is it still there as pending? 

Still pending, has been rejected many times, so new documents have been submitted time and time again. Last withdrawal request was only 4 days ago - ah, rejected again this evening.

Steht noch aus, wurde oft abgelehnt, daher immer wieder neue Dokumente nachgereicht. Letzte Auszahlungsanfrage daher erst 4 Tage her - ah, seit heute Abend wieder abgelehnt.

Was the verification process finished, though?

If not, that could be the reason for canceling your request, I believe.

Maybe you should really file your complaint as Jaro suggested, so our team can look into all this and hopefully help you out.

What do you say?

Today I sent another bank statement with a payment, but I think I should file a complaint. I have now received the answer that this was not necessary.

Ich hab jetzt heute noch einmal ein Kontoauszug mit einer Zahlung zukommen lassen, aber ich denke der Weg der Beschwerde sollte gegangen werden. Habe jetzt die Antwort erhalten das dieses nicht notwendig gewesen wäre.

I've now asked again . Verification has been completed. I was also told that it's not the casino's fault, but that they don't know what the problem is (see screen).

Hab jetzt nochmal angefragt <Beschwerde hier wurde eingereicht >. Verifizierung ist vollzogen. Man teilte mir noch mit das es nicht an den Casino liegt sondern man gar nicht weiß woran es liegt (siehe Screen).

If you have passed the verification successfully, that is a good thing and I hope the casino will find out and solve what can be a problem with the rejections.

If you find out too, feel free to let me know.

Yesterday I received an email saying that the payout had been cancelled due to technical difficulties with the payment service provider. They said they would look into a solution. Since the money was credited back to my player account, I requested the payout again...

Gestern bekam ich eine Mail, das die Auszahlung storniert wurde, auf Grund technischer Schwierigkeiten mit dem Zahlungsdienstleister. Man wolle sich um die Lösung kümmern. Da das Geld wieder auf meinen Spielerkonto gutgeschrieben wurde, habe ich erneut die Auszahlung beantragt...

Thanks for the update. 

I don't know if it will exactly help if they have technical problems but we'll see. Did you try to ask them if they have a problem with withdrawals in general or just with the payment method you are trying to use? 🤔

I've now asked the casino whether it would be better to withdraw the money using a different payment service provider. Unfortunately, I've already read a review of them where withdrawals are held back due to problems with the payment service provider. It would be great if you could offer other options, I think my request will be canceled again. I'm starting to despair.

Ich hab beim Casino jetzt angefragt ob es besser ist mit einem anderen Zahlungsdienstleister das Geld abzuheben. Habe aber leider schon mal eine Rezension von denen gelesen, wo Auszahlungen zurückgehalten werden, auf Grund Schwierigkeiten mit dem Zahlungsdienstleister. Es wäre toll wenn ihr noch Möglichkeiten anbieten könnt, ich denke meine Anfrage wird wieder storniert. Verzweifle langsam.

So wait for an answer and see what they tell you. 

In the meantime, the complaint has progressed to the stage where we have contacted the casino, so it would be good if they clarified and updated the situation. 

So we'll see.

News regarding my payout.

You write that I can only pay out via bank transfer for now, because there are "technical difficulties" here.

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Just received another update:

I looked in the casino and there is no rejection to be seen yet. I have now cancelled the withdrawal and requested a withdrawal via bank transfer. At first it said something about SEPA-Mifinity withdrawal. I cancelled it because I don't have a Mifinity account. Can I still have it paid out directly to my bank account? Then I tried the next bank transfer and it said wire withdrawal. I don't have an account there either. Will it go directly to my bank account that way too?

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Feedback from Staycasinochat:

"I have to deposit money again, via another method such as instant transfer, in order to then have it paid out to me again.

So now I have to deposit money again, then withdraw it again straight away and it will go directly into my bank account, or first into a Mifinity account?

I don't want to create a Mifinity account just to deposit and then withdraw money again via Mifinity. I'll probably have to verify myself again with Mifinity to transfer the money to my bank account. I've made another withdrawal using my deposit method.

Neuigkeiten bzgl. meiner Auszahlung.

Sie schreiben das ich nur über die Banktransfer for now auszahlen kann, hier gibt es ja die "technischen Schwierigkeiten".

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Erneutes Update gerade erhalten:

Ich habe im Casino geschaut, da ist noch keine Ablehnung zu sehen. Hab die Auszahlung jetzt storniert und eine Auszahlung über Banktransfer beantragt. Zuerst stand da was von SEPA-Mifinity-Auszahlung. Hab ich storniert, da ich kein Mifinitykonto habe. Kann ich dennoch darüber direkt auf meinen Bankkonto auszahlen lassen? Hab es dann über den nächsten Banktransfer versucht, da stand Wire Auszahlung. Hier habe ich auch kein Konto. Kommt es darüber auch direkt auf meiner Bankverbindung?

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Rückmeldung vom Staycasinochat:

"ich soll nochmals Geld einzahlen, über einen anderen Weg wie Sofortüberweisung um es mir dann darüber wieder auszahlen zu lassen.

Also muß ich jetzt extra nochmal Geld einzahlen, dann direkt wieder abheben und es landet dann direkt auf meinen Bankkonto, oder erst auf einen Konto von Mifinity?

Ich möchte nicht extra ein Mifinity Konto erstellen, um einzuzahlen, dann wieder auszahlen zu lassen, über Mifinity. Muss mich ja dann bei Mifinity mich bestimmt auch nochmal verifizieren, um das Geld auf meinen Bankkonto zu transferieren. Habe wieder eine Auszahlung über meine Einzahlungsmethode erstellt.

Sorry but this recession was referring to iwild casino...which I still haven't solved.

I don't know how it ended up here...stay casino is very serious...together with its twin richard casino excellent games and very fast withdrawals..highly recommended...I apologize again for the recession that it ended up here...it was referring to iwild casino and its twin snatch casino..worst ever both support and kyc...stay away.

Thank you for the explanation.

If you wish to write some updates regarding iwild, please do so here.👈

Apparently, the casino is telling you that if you want to withdraw by a certain method and you haven't deposited by that method, you will have to make the deposit. Obviously, based on what you say, you have more options, but if they specifically recommended one, I would probably agree and do it using that one.

So did he tell you the best thing to do would be to use Mifinity?