Viu-viu Casino - discussione generale

Another trash casino

Hello, can you describe more about your experience? According to what you say it wasn't a good one. 😕

Try to summarize it somehow maybe for future players too. 🙂

They block and steal the money.

Bloquean y se roban el dinero.

Hey, could you describe the situation a little more, please? What happened to you at the casino and why did they block you and take your money?

I don't know why they did this; they just told me they reviewed my account, blocked it, and reduced my balance. I'm not sure when they deducted the 599 or what happened to the rest. I emailed support and haven't heard back yet. Also, I never accept bonuses anywhere.

No sé por qué hicieron eso; solo me informaron que revisaron mi cuenta, la bloquearon y redujeron mi saldo. No tengo claro cuándo me descontaron los 599 ni qué ocurrió con el resto. Escribí al soporte por correo electrónico y aún no recibo respuesta. Además, nunca acepto bonos en ningún sitio.

With no explanation whatsoever, though?

So, it was your real money you deposited and won there, right? Did this happen after you requested your withdrawal?

Please let us know if you'd like our complaint team to look at it.

I deposited real money, played with real money, I have my deposit receipt, provided my documents for verification, I won, I requested a withdrawal and they told me that my zip code was wrong and that was why my withdrawal was not processed, I asked support to change it and they did it, later I requested a withdrawal, they did not process it, it said that the funds were returned to my account, but my balance was zero, I went to the chat that according to them I am a VIP client and they gave me an advisor, after being on hold the chat closed I saw that my account session was the same, I entered and my account was blocked, I went to the chat again and they told me that it was an administrative decision that violated a policy which I asked what it was and they did not tell me, they told me that my balance was reduced, I asked how much and where my balance was, they told me to write to support I wrote and I still have no answer I do not know how much they took from me, everything points to that they stole from me.

Deposite dinero real, jugué con dinero real, tengo mi comprobante de depósito, proporcione mis documentos para la verificación, gane, pedí retiro y me dijeron que mi código postal estaba mal que por eso no se procesaba mi retiro, pedí en soporte el cambio y lo hicieron, posteriormente pedí retiro, no lo procesaron decía que los fondos fueron regresados a mi cuenta, pero mi balance era cero, fui al chat que según ellos yo soy cliente vip y me pusieron un asesor, luego de estar en espera el chat se cerró vi que mi sesión de la cuenta igual, entre y me salía cuenta bloqueada, fui nuevamente al chat y me dijeron que era decisión administrativa que viole una política la cual pregunte que era y no me dijeron, me dijo que mi saldo se redujo, pregunte a cuanto y que donde estaba mi saldo, me dijeron que escribiera a soporte escribí y sigo sin respuesta no sé cuánto me quitaron, todo apunta que me robaron.

This doesn't sound right to me at all, so you should definitely file a complaint, in my opinion.

Our team will get in touch with the casino, and hopefully we'll be able to help.

Surely let us know if you decide to go for the complaint, please.

Good casino nice service very good slots

Hi, what slots do you like most? Which game provider do you use most often? 🙂

Great casino al lot of options and a lot of games

Hello, when we are talking about options, what do you mean by that? 😀

Which gams are your favorite?

Sddd

Is that some sort of coded message per chance? 😉

if is perfect

als is perfect

Do you mean that casino is perfect or something else? 😀

Perfect site i love it

What do you love the most? 🙂

Good casino and good bonus system!