Wisho Casino - discussione generale

Hi, my name is Jonny

I have problems with wishocasino.com I have my money with them on gaming account, they stopped my account game until they verify me, I sent everything they needed but still they demand more and more what is the money I have and where from and they want paper on everything, this is the first time I experience such a situation that I have played at many many casinos, they can close my account if they want, just that they send my money back

I hope you can help me with this

my email registered with wishocasino is

mvh Jonny

Hej jag heter Jonny

jag har problem med wishocasino.com jag har mina pengar hos de på spelkonto, de stoppade mitt kontospel tills de verifierar mig, jag skickade allt det de behövde men ändå de kräver mer och mer vad är det för pengar jag har och var ifrån och de vill papper på allt, det är första gången jag upplever en sån situation som jag har spelat på många många casino, de kan stänga mitt konto om de vill, bara att de skickar tillbaka mina pengar

jag hoppas ni kan hjälpa mig med detta

min email som är registrerade hos wishocasino är

mvh Jonny

Hello Jonny,

I advise you to through all communication with this casino and make sure you have already sent them all the requested documents. Asking why they need so many documents will not get you anywhere, I'm afraid. Make sure you provide all documents in the requested format. If you need further help, ask the live chat, they are there to support you. There must be some reason behind your issue, so you just have to find it out and provide a proper document.

If you still struggle I would suggest submitting a complaint.

hi i have sent all the documents they asked for in the beginning. They asked for 3 months of transactions and also asked that I report my private transactions. I did this and now they require new documents and my transactions for the last 12 months. Do they have the right to claim my transactions 12 months back? They write that they need to see my transactics 12 months back.

Frankly, I can't answer your question directly, I'd say that it would depend on the whole situation. But I find it unusual.

I'm sure you ask about the reason, right? What did they tell you, please?

Dear Jonny,

please use this forum thread for communication, you are not supposed to answer the email notification as you do now 🙂.

I'd suggest you submit a complaint so our dedicated team can examine the situation and help you eventually.

Just click this link and proceed: https://casino.guru/complaints/create

exactly the same problem, they did not do this even in the beginning. They let me lose a lot of money only then they blocked my account in the middle of all the shit. Bluff site. Should not be allowed to run the casino.

exakt samma problem, de gjorde detta inte ens i början. De lät mig förlora massa pengar först sen blocka dom mitt konto mitt i hela skiten. Bluff site. Borde inte få driva casino.

This is fake site. Dont play on it. They ask for more and more documents even after you have proved where the money came from. They just want to keep your money.

Any person who has experince in kyc and AML know that this is not how to do this.

I've already seen different casinos licensed in Estonia and I believe the KYC process was quite time-consuming. As far as I can see, most of complaints submitted against the casino were resolved so I still believe this should be a decent casino. If you have issues with them, you should consider submitting a complaint on our website. This might help you to resolve it.

Hello,

I just want to know if you got your money? Did you have to report them for that?

can you answer are you kind

michael G

Hej,

jag vill bara veta om du har fått ditt pengar? Fick du anmäla de för det?

kan du svara är du snäll

michael G

Hello,

I do not think so. 🙁

Just check the complaint here:

https://casino.guru/profile-complaints/123332/swedenpfc

Hi I have not received my money yet, do you have the same problem?

Hej jag har inte fått mina pengar än, har du samma problem?