vincita a vulcano vegas (pagina 3)

That's what I'm trying to explain to vulkan vegas the only verified profile was from my personal wavgenvczak account.... the other email is from the company I work for. I think it's totally unfair what they're doing, now I've received an email from them saying to move my account but I have to give up the earnings, this is not inconsistent, how can I trust, if every time I make a deposit and earn they block me and asks me to give up my profits and I still lose my deposit.

Isso que estou tentando explicar pra vulkan vegas o unico perfil verificado foi da minha conta pessoal wavgenvczak.... o outro e-mail e da empresa em que trabalho. Acho totalmente injusto o que estão fazendo, agora recebi um e-mail deles dizendo que desloquem a minha conta mas eu tenho que abrir mão dos ganhos, isso não incoerente, como vou confiar, se cada vez que faço deposito e ganhos eles me bloqueiam e pede pra eu desistir dos meus lucros e ainda perco meu deposito.

We have a good experience with Vulkan Vegas when it comes to the complaints process. The problem this part that the casino representative mentions in the complaint:

"Both accounts were active, both have the gamin history and the bonuses were used."

If this is correct, then it would be a real problem in every casino since nobody can use bonuses on multiple accounts. That would give the player an advantage.

So I know that, it turns out that I never made a bonus withdrawal and most of the time I refused the account that I had the earnings, the problem is in the ease of vulkan vehga to allow the log with the google account, there are several registered on the same computer. But I'm tired of trying to explain the gambler will never be right and as always the house never loses, right lol, because I deposited 120.00 and won 24 thousand, do you really think the casino will pay, he will always find a way to turn the tables .

Entao eu sei disso, acontece que nunca fiz saque de bonus e a maioria eu recusava na conta que tive os ganhos, o problema esta na facilidade da vulkan vehga permitir o log com a conta do google, tem varias registrada no mesmo computador. Mas ja cansei de tentar explicar o aopostador nunca vai ter razão e como sempre a casa nunca perde né kkk, porque depositei 120,00 e ganhei 24 mil, acha mesmo que o cassino vai pagar, ele sempre vai achar uma maneira de virar o jogo.

I understand what you are trying to say, but I'm still missing this explanation:

"The way I see it logging in is not a registration, to be able to login to the account, it must first be created under the given profile - containing an email address."

Can you explain it to me, please?

How many confirmation emails have you got from the casino? Check the work email as well, please.

I'm still convinced you must have registered both emails - not just one. If this is the case, I fear there is not much to explain further, especially when you took bonuses on both accounts. This is definitely an advantage over the casino.

Hello,

This is the X of the question, the login was made with the google account and no registration was made, when confirming the account it says that there is a duplicate quota, but there is no primary registration, only the login through google, take the test, enter the casino with just the google account and you will see that you log in without registering.

Ola,

Esse é o X da questão, foi feito o loguim com a conta google e não feito um cadastro, no momento de confirmar a conta diz que existe cota duplicada, mas não existe um registro primario, somente o loguim pelo google, faça o teste, entre no cassino apenas com a conta google e vai ver que faz loguim sem se registrar.

Thank you very much for being so patient. I know I have asked you many questions so,

believe me when I say I care about your issue. Furthermore, I'm concerned about how this is even possible...

I recall having this conversation with my colleagues in the past, back then we realized there were separate registrations that needed to be carried out first.

I'm sorry the complaint ended like this, I truly am.

Yeah, as always in the gamblers sleep made of muggles enriching the casinos. Never that they would release a payment with a bet of 120 reais and winnings of 24 thousand reais, do you agree?

Pois é, como sempre nos apostadores sono feitos de trouxas enriquecendo os cassinos. Nunca que eles iriam liberar um pagamento com aposta de 120 reais e ganhos de 24 mil reais, concorda ?

I can't say I won't be angry. As far as I'm concerned, it is tricky to understand the technical part of this issue - at least for me, personally.

Hello, this doesn't directly have anything to do with payouts, but I'm writing it here anyway. I've been playing at Vulkanvegas for years and have never had any problems.

I've also had partial payouts of 5k. Paid out without any stress. On September 27th, 2025, I bet €3000 on payout, just like always. This morning, September 29th, 2025, I was also able to check the status of the payout as usual. When I tried to log in again at lunchtime, it didn't work, even after several attempts. I then contacted support and they said I was entering my password incorrectly, which absolutely can't be right! After a lot of back and forth, I had to write an email to change the registered email address, as I can no longer access the registered one to change my password. Since then, I haven't received a proper answer, can't see my payout status, etc. As a long-time player, you do feel a bit ripped off. Above all, I have the same password almost everywhere, so I 100,000% didn't enter anything incorrectly. I also included screenshots of everything in the email.

Hallo, das hat nicht direkt was mit Auszahlung zu tun ich schreibs trotzdem mal hier rein , ich spiele seit jahren bei Vulkanvegas und hatte auch noch nie probleme.

Hab auch Teilweise Auszahlungen von 5k gehabt. ohne Stress ausgezahlt. Am 27.09.2025 habe ich 3000€ auf Auszahlung gesetzt ganz normal wie immer. Heute morgen den 29.09.2025 konnte ich auch noch ganz normal den Status der Auszahlung prüfen. Als ich mich mittags nochmal einloggen wollte ging es nicht, auch nach mehreren Versuchen nicht. Darauf hin bin ich in den Support und die meinten ich gebe mein Passwort falsch ein, was absolut nicht sein kann! nach langem hin und her musste ich eine mail verfassen um die hinterlegte Email zu ändern, da ich in die welche regestriert ist nicht mehr rein komme um mein Passwort zu ändern. Seit dem bekomme ich keine Richtige antwort, kann meinen Auszahlungsstatus nicht einsehen etc. als langjähriger Spieler kommt man sich da leicht verarscht vor.. Vor allem hab ich das passwort fast überall also ich habe zu 100000% nichts falsch eingegeben. habe auch Screenshots hinzugefügt in die mail alles.

And could you tell us how the situation is now, please?

Were you successful in changing it after all?

Please let us know; we are keen to learn if the support was able to help you.