Truffa del casinò Betroia (pagina 2)

I'm completely disappointed with that casino. I withdrew 15 days ago and everything was fine... and yesterday I tried to withdraw again and nothing, it says it's pending. Also, I deposit because supposedly if you deposit a certain amount you get certain amounts of money, but the money hasn't arrived. I've been writing to them for a week and they haven't answered. I wish I knew who the owner was so I could make them pay in a way they'll never forget. The point is, they're not giving me any withdrawals or even a response.

Estoy completamente desepcionado de ese casino hace 15 días retire y todo bien.. y ayer quise retirar y nada me dice que pendiente.. además depósito por q según si depositas cierta cantidad te dan ciertos giros y los giros no llegan tengo una semana escribiendo y no contestan ojalá supiera quien es el dueño para cobrarle de una manera que nunca olvidará el chiste es q no me están dando ni retiro y ni repuesta

So, do I understand correctly that you got your money the last time, but now you are still waiting for it?

How long did it take the last time, and what withdrawal method have you used, please?

Hi, I'm from Mexico and I've been trying to withdraw from my account for a month now, from the minimum to the maximum daily amount allowed. They keep saying it's an error on my bank's part, and then they just stop responding for days. What worked for you guys?

Hola soy de México y no tengo desde hace un mes intentando retirar desde cantidad mínima hasta la máxima que permiten diario y salen con que es error de mi banco y después ya deja. De contestar hasta por días . Que les funcionó a ustedes?

Hmm, that's quite a long time. I think I'll try asking them if it's possible to use a different payment method. What do you think? Is that an option?

Well, the option that lets me withdraw

Pues la opción que me deje retirar

I don't really understand what you're saying. Is that even possible? Have you tried asking the casino? 

This casino is a scam. It used to be fine; in fact, my account is verified and everything, and I've tried to withdraw and withdraw, but nothing works. It keeps getting rejected, rejected, rejected, even though they've made withdrawals before. Lately, it's been rejected, rejected, rejected, and it's not a problem with my account or anything; it's a problem with the casino. In fact, support doesn't answer me at all. I think it's a scam, and I have all the proof I'm saying.

Este casino es una estafa antes estaba bien de hecho mi cuenta está verificada y todo y he intentado retirar y retirar y nada me parecen que rechazado rechazado rechazado a pesar de que ya antes me han hecho retiros ya de un tiempo para acá me han hecho rechazados rechazado rechazado y no es problema de mi cuenta ni nada es problema del casino de hecho soporte no me contesta ni nada para mí que es una estafa de hecho tengo todas las pruebas de lo que estoy diciendo

Hey, since I see you're having trouble withdrawing your money, the most important thing is probably to figure out why this is happening. Did the casino tell you why they're rejecting your withdrawals? How long have you been waiting for your money?

Please let me know.

I don't know how, even if there were no funds left, they just want to scam people. It doesn't even work at live casinos, and when you go to support they tell you the system is taking a while and who knows what else, but nothing works, they keep rejecting withdrawals. And I'm doing it from a verified account, an account I've withdrawn from in the past, and it's all lies.

No sé cómo si ya no hubiera fondos ya n o y nomás quisieran estafar no agarra ni los casinos en vivo y uno va a soporte le dicen que el sistema está tardando un poco y que sabe qué pero nada rechazan y rechazan los retiros y lo estoy haciendo a una cuenta que está verificada a una cuenta que ya he retirado en el pasado y pura mentira ya

Do they say something like there’s a delay, or that your order is in the queue, or something similar when you have to wait?

How long are you waiting is still important to me.

Hi, I registered and received a $5,000 bonus to play with. The rollover requirement was around $750, which I met. I had $220,000, but they deleted everything and left me with $15,000. I tried to withdraw it, but it didn't work either. Now even the $15,000 is gone.

Hola me registre me dieron $5.000 de bono para jugar y rollover era como $750 y lo cumplí todo tenia $220.000 y me borraron todo me dejaron $15.000 pesos intenté retirarlos y no funciona tampoco, ahora no están ni los $15.000

Have you received any explanation about all this, please?

Was it a no-deposit bonus, perhaps? What is the maximum payout for this bonus?

They told me they would respond within 24 hours, but I haven't received any response or help. I'm trying to withdraw the $15,000, but it won't let me; it keeps going back to the casino. It was a $5,000 welcome bonus, and they only left me $15,000 to withdraw. The rest, which was $220,000, was completely deleted.

Me dijeron que en 24 horas me responderían, no eh tenido ninguna respuesta ni ayuda, los $15.000 están intento retirarlos pero no deja se devuelve al casino, eran $5.000 de bienvenida de regalo, solo $15.000 me dejaron para retirar lo demás que eran $220.000 de borro completo

Was it a no-deposit bonus? What is the maximum withdrawal for this bonus?

Hello, I'd like to know why I haven't received my withdrawal and why I can't speak to an agent via live chat.

Hola buenas quiero saber por qué no me llega el retiro y no me deja hablar con un ejecutivo en el chat en vivo

Could you tell us when exactly you requested your withdrawal, and if your account is verified there, please?

Unfortunately, we are unable to answer your questions here on our forum.

Good evening, I've also been trying to request withdrawals from Betroia for a couple of days now. Customer service isn't answering me via chat or email. It seems to be a scam. I deposited two days ago and have already played all the deposited money. I haven't taken any bonuses and the account is already verified.

This casino has terrible service; they don't allow withdrawals.

Buenas noches, también llevo un par de días queriendo solicitar retiros en Betroia, el servicio al cliente no me contesta ni por chat ni por correo, parece ser una estafa, deposité hace dos días y ya jugué todo el dinero depositado, no he tomado ningún bono y la cuenta ya se encuentra verificada.

Pésima atención de este casino, no permiten retirar.

Good day to you. This must feel very unfair, so let me thank you for joining this thread with your experience. To me, it seems that some other players reported the same problems, but sadly, none of them have returned to update us on the situation, and I have no idea how those payouts were carried out.

Hopefully the casino will reach out to you with a proper update. In any case, we will be here, of course.