1Bet Casino - L'account del giocatore è stato chiuso e le vincite sono state ritardate.

Hello Casino Guru Team,

My name is Sasun, username: sasun111. I am filing this complaint because my account at 1Bet.com was closed and my balance of €108,200 has not yet been paid out.

I played at 1Bet.com for an extended period and was generally very satisfied with the platform, the games on offer, and the service. All bets were placed with real money, and I did not use any bonuses, free spins, or other promotions. My account was fully verified. I would like to explicitly emphasize that I only have and have only ever used one account at 1Bet.com.

My account was closed after my first withdrawal request of €5,000. I have since tried to contact them several times via email, but have not yet received a concrete response.

I would like to resolve this matter fairly and objectively and hope for the support of Casino Guru in reviewing my case impartially. My goal is to have my outstanding balance paid out and – if possible – to reactivate my account, as I wish to continue using the platform in the long term.

I am always ready to provide additional documents or information to clarify the situation. Thank you for your time and support.

Best regards,

Sasun

Hallo Casino Guru Team,

mein Name ist Sasun, Benutzername: sasun111. Ich reiche diese Beschwerde ein, da mein Konto bei 1Bet.com geschlossen wurde und mein Guthaben in Höhe von 108.200 € bisher nicht ausgezahlt wurde.

Ich habe über einen längeren Zeitraum bei 1Bet.com gespielt und war grundsätzlich sehr zufrieden mit der Plattform, dem Spielangebot und dem Service. Alle Einsätze wurden mit Echtgeld getätigt, und ich habe keine Boni, Freispiele oder sonstige Promotionen genutzt. Mein Konto war vollständig verifiziert. Ich möchte ausdrücklich betonen, dass ich nur ein Konto bei 1Bet.com besitze und verwendet habe.

Nach meiner ersten Auszahlungsanforderung über 5.000 € wurde mein Konto geschlossen. Ich habe seitdem mehrfach per E-Mail versucht, Kontakt aufzunehmen, habe jedoch bisher keine konkrete Rückmeldung erhalten.

Ich möchte diese Angelegenheit fair und sachlich lösen und hoffe auf die Unterstützung von Casino Guru, meinen Fall objektiv zu prüfen. Mein Ziel ist es, mein ausstehendes Guthaben auszahlen zu lassen und – sofern möglich – mein Konto wieder zu aktivieren, da ich die Plattform weiterhin langfristig nutzen möchte.

Ich bin jederzeit bereit, zusätzliche Unterlagen oder Informationen bereitzustellen, um die Situation zu klären. Vielen Dank für Ihre Zeit und Unterstützung.

Mit freundlichen Grüßen,

Sasun

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino? Were they slots, live casino games, or did you place bets on sports?
• Have you received any emails or notifications explaining why your account was closed?
• When exactly did the casino close your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you very much for your message and your support. I will gladly answer your questions briefly:

I played sports betting and live casino games at 1Bet.com.

The reason given for the account closure was a possible violation of internal guidelines. However, I would like to emphasize again that I only have and have only ever used a single account with 1Bet.com.

My account was closed on January 15, 2026.

I played exclusively with real money, used no bonuses, and completed all required verification steps. Overall, I was very satisfied with 1Bet.com, especially with the wide selection of games and the platform.

I would be pleased if this matter could be reviewed again and we could find a solution that reactivates my account and allows for an initial payout.

Please feel free to contact me if you have any further questions. Thank you for your time and effort.

Best regards

Sasun

Hallo Veronika,

vielen Dank für Ihre Nachricht und Ihre Unterstützung. Gerne beantworte ich Ihre Fragen kurz:

Ich habe bei 1Bet.com Sportwetten sowie Live-Casino-Spiele gespielt.

Als Grund für die Kontoschließung wurde mir ein möglicher Verstoß gegen interne Richtlinien genannt. Ich möchte jedoch nochmals betonen, dass ich nur ein einziges Konto bei 1Bet.com besitze und genutzt habe.

Mein Konto wurde am 15.01.2026 geschlossen.

Ich habe ausschließlich mit Echtgeld gespielt, keine Boni genutzt und alle erforderlichen Verifizierungsschritte durchgeführt. Insgesamt war ich mit 1Bet.com sehr zufrieden, insbesondere mit der großen Spielauswahl und der Plattform.

Ich würde mich freuen, wenn diese Angelegenheit noch einmal geprüft werden kann und wir zu einer Lösung kommen, bei der mein Konto wieder aktiviert wird und eine erste Auszahlung möglich ist.

Für Rückfragen stehe ich jederzeit gerne zur Verfügung. Vielen Dank für Ihre Zeit und Mühe.

Mit freundlichen Grüßen

Sasun

Thank you for your reply. To proceed with the investigation, please forward me all the communication between you and the casino customer support regarding the closure of your account at [email protected]. I appreciate your patience and cooperation.

Dear Veronika,

Thank you for your message.

I already forwarded part of the relevant information to you in my previous message. I will gladly send you further documents if anything specific is required.

Thank you for your support.

Best regards

Sasun

Liebe Veronika,

vielen Dank für Ihre Nachricht.

Einen Teil der relevanten Nachricht, habe ich Ihnen bereits in meiner vorherigen Nachricht weitergeleitet. Weitere Unterlagen sende ich Ihnen gerne zu, falls noch etwas Bestimmtes benötigt wird.

Vielen Dank für Ihre Unterstützung.

Liebe Grüße

Sasun

Please forward the email you received from the casino after your account was blocked, along with any subsequent communication you had with customer support regarding the clarification of their decision.

Additionally, please describe your gameplay in more detail. Specify which live casino games you played, which sporting events you placed bets on, and what your betting strategy or pattern was.

Thank you, and I look forward to your reply.

Dear Casino Guru Team,

Thank you for your message.

I completed the verification normally and submitted all the required documents. My account was verified without any problems.

I also understand that the issue might be about having two accounts. This is not correct – I only have one account at 1Bet.com.

I only played with my own money and did not use any bonuses or free spins.

Most of my winnings came from the live casino game "Red Baron." I played normally, without any special strategies or tools.

I only placed a few sports bets and did not follow any specific strategy.

This case is about more than €100,000, which is a lot of money for me. I just want a fair solution and would like to know what we can do together to resolve this situation.

Thank you for your help. I look forward to your reply.

Kind regards,

Sasun

I have not received any emails from you yet. Could you please confirm if you tried sending me the information I requested from you in my previous responses?

Dear Veronika,

Thank you so much for your message.

I have already sent you the requested information by email.

I would also be pleased if we could find a fair solution together with 1Bet as quickly as possible.

Best regards

Sasun

Liebe Veronika,

vielen Dank für deine Nachricht.

ich habe dir die angeforderten Informationen bereits per E-Mail zugesendet.

Ich würde mich außerdem freuen, wenn wir gemeinsam mit 1Bet eine schnellstmögliche faire Lösung finden können.

Liebe Grüße

Sasun

Thank you for your email.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you ever used any VPN or IP-masking software to alter your real location while accessing the casino website?

Have you ever accessed your account from a public computer or a public internet network?