1win Casino - Il deposito del giocatore è stato ritardato.

Good evening! My deposit hasn't been credited. I've sent screenshots of my transactions, including the deposit details, and they're asking for a bank statement, but the bank won't give it to me until the billing cycle ends. The casino gave me a 14-day timeframe, but it hasn't arrived because I have to wait a month. I need help; I just want my deposit back.

Buenas noches !!! Mi deposito no ha sido acreditado , he mandando capturas de pantallas de mis movimientos, del deposito con detalles y todo... y me estan pidiendo un resumen de cuenta pero el resumen de cuenta el banco no me lo da hasta no terminar el periodo de facturación, y el casino me da in tiempo de 14 dias y no llego porque tengo que esperar 1 mes necesito ayuda solo quiero mo deposito

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.

Best regards,

Kristina