22bet Casino - L'account del giocatore è stato bloccato.

I am seeking assistance to understand if you can help me.

For months there was no problem, then a withdrawal of 1779 was reversed by my bank because on the card that I was depositing it via IBAN (Postepay), I had reached the limit for foreign transfers.

The support from 22bet informed me that the withdrawal had returned to their accounts and that it would soon be credited back to my account.

In the meantime, my withdrawals were blocked and a verification process was initiated through [email protected]. I sent all the required documents, and they informed me that the process was successfully completed and that my account was verified.

The next day my account was blocked because they claimed that I had past issues with gambling, and to reactivate it, I need a letter from a doctor and a specialist in gambling addiction stating that I do not have a gambling addiction. Quite absurd. (Four years ago, I asked them to close an old account after a significant loss.)

[email protected] communicated that my money is in the account and that I can withdraw it by writing to [email protected].

Unfortunately, for two days, [email protected] has not responded. I have written several times with no response... I don't know what to do anymore. The only response I received from [email protected] was to send them a document to verify that I am the actual owner of the account.

chiedo aiuto per capire se mi potete aiutare.

Per mesi nessun problema, poi un prelievo di 1779 è stato stornato dalla mia banca perchè sulla carta che lo stavo versando tramite iban ( Postepay ) avevo raggiunto il limite di bonifici dal estero.

Lassistenza di 22bet mi comunica che il prelievo era tornato quindi nelle loro casse e che a breve mi sarebbe stato riacxteditato sul account.

Nel frattempo mi bloccano i prelievi e mi avviano un processo di verifica tramite [email protected] e mando tutti i documenti fin che mi dicono che il processo è concluso con successo e che il mio account è verificato

Il giorno seguente il mio account viene bloccato in quanto sostengono che in passato avevo problemi di gioco dazzardo e che per riattivarlo ci vuole una lettera di un dottore e uno specialista di patologie di dipendenza da gioco che dichiarano che non ho dipendenzada gioco di azzardo. Quindi abbastanza assurdo. ( 4 anni fa chiesi loro la chiusura di un vecchio account dopo una grossa perdita ..) .i

[email protected] mi comunicano che i miei soldi sono sul account e che li posso ritirare scrivendo a [email protected] .

Peccato che da due giorni [email protected] non risponde , ho scritto loro più volte ma nulla.. non so più che fare. Unica risposta ricevuta da [email protected] è stata di mandare loro un documento x verificare che sono il reale proprietario del conto

Dear federicolovison123,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you previously had another account in the casino? Could you please provide more information on the circumstances regarding its use and closure?
• Did you achieve your current balance with the help of a bonus? 
• Could you please share with me your communication with the casino supporting your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear federicolovison123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.