7Signs Casino - L'account del giocatore è stato chiuso a causa di un prelievo ritardato.

Hello, 7signs casino blocked my account on December 7th after I played at their casino and made some winnings.

I would like to withdraw my balance of around €220 (I don't remember the exact remaining balance as it's been a while now).

On December 12th, having had no news from the casino, I requested to receive a refund of my balance, so the casino asked me to send the documents and data for the payment, I sent everything:

They replied that they would let me know.

Support continued to stall, saying my withdrawal request would be processed as soon as possible. Their last response was on January 9th:

As of today, January 29th, my withdrawal has not yet been processed by 7Signs Casino. I find this delay unacceptable.

Please help me because I don't know what else to do to get my money back.

Salve, il casino 7signs mi ha bloccato il conto il 7 dicembre dopo aver giocato sul loro casino e dopo aver fatto qualche vincita.

Vorrei poter prelevare il mio saldo di circa 220€ (non ricordo con esattezza il saldo residuo essendo passato un po' di tempo ormai).

Il 12 Dicembre, non avendo avuto notizie dal casinò, ho fatto richiesta di ricevere il rimborso del mio saldo, quindi il casino mi ha chiesto di inviare i documenti e i dati per il pagamento, io ho inviato tutto:

Mi hanno risposto che mi avrebbero fatto sapere.

Il supporto ha continuato a temporeggiare dicendo che la mia richiesta di prelievo sarebbe stata processata al piu presto. L'ultima loro risposta risale al 9 Gennaio:

Ad oggi, 29 Gennaio, il mio prelievo non è ancora stato inviato dal casino 7Signs. Ritengo che questo ritardo sia inaccettabile.

Vi chiedo per favore di aiutarmi perché non so piu che altro fare per riavere i miei soldi.

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Dear nancy74,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Has the casino provided any reason for the closure of your account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila