Afun Casino MX - Il problema relativo all'account del giocatore rimane irrisolto.

Hello, since August 31st, Afun has refused to give me my money, saying that the account is not theirs, but no matter how much I showed them, they would just close the case.

Hola desde el 31 de agosto afun se deslinda de entregarme mi dinero diciendo q esa cuenta no es de ellos pero por mas q les mostre q si solo cierran el caso

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Afun Casino MX.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful deposits in the casino?
• How were the payment details you were supposed to use communicated to you?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

I have sent many messages to customer service on your online site, the messages are not saved, I have already sent you the payment screenshots, the details to whom I have never had an issue on this platform to date, it is the only deposit that appears to me as a failure, they told me that their company name is not the one on the payment receipt, but recently when generating another payment I got NVIO and it is very strange that it appears in Afun.mx regularly appears transfer or SPEI and I took a screenshot of that purchase if it was reflected and checked the beneficiary name and it was similar to this but the method is also with NVIO

lesbhe mandado muchos mensajes en atencion a clientes en su sitio en linea no se quedan como guardados los mensajes ya les mande las capturas del pago el detalle a qui nunca habiantenido tema en eesta plataforma hasta la fecha es el unico deposito que me aparece xomo fallo ellos me dijeron que su razon social no es la que esta en el comprobante de pago pero hace poco al generar otro pago me salio NVIO y es muy raro que salga en Afun.mx regularmente aparece transfer o SPEI y tome captura esa compra si se reflejo y cheque el nombre de beneficiario y era similar a estepero igual el metodo fye con NVIO

Do I understand correctly that there is no payment to the casino with the same payment information as the unsuccessful deposit?

Please note that if the casino uses a third-party service to process payments, we can only assist you if there was a successful deposit made to the casino using the same payment details already, or if there is proof that the casino itself provided you with the specific payment information to use.

Please let me know if there is any evidence that the payment information belongs to the casino to my email at [email protected]

I apologize for the inconvenience.

Dear Amkd12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I only see what I sent you; there's no option to download the deposit slip.

es que no me aparece mas que lo que les mande no me aparece algun opcion para descargar el comprobanre de deposito

I understand your frustration with the situation.

Could you please explain how the casino informed you about the necessary payment information you were supposed to use when making the deposit?

Is there any evidence that you used the payment information, following the casino's instructions?

Share any supporting evidence to my email at [email protected]

Dear Amkd12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru