Afun Casino MX - L'account del giocatore è stato chiuso e le vincite sono state confiscate.

This casino refused to pay me the 90,000 I had won. After I tried to withdraw, they blocked my account. Please, I demand my money back. It's not fair; it's real money, after all.

Este casino no me quiso pagar 90mil que avía ganado luego de querer retirar me bloquearon la cuenta porfavor exijo que me den mi dinero la ver no es justo es dinero real al final de cuentas

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the email you received from the casino after your account was blocked at [email protected]?
• Have you made any successful withdrawals from this casino before?
• Did you pass the full KYC verification, or at least submit any identity documents to the casino for verification?
• Could you kindly specify which games you played to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika