Alf Casino - Il cashback del giocatore è in ritardo.

Dear Casino Guru Customer Support Team

I am contacting you to file a formal complaint regarding the weekly cashback from Live Casino at alf casino for the period from April 6th to 13th.

According to their terms and conditions, I should have received the cashback for that week. However, the bonus I received was for a different period than the one I was paid. After reviewing my bonus and transaction history, I can confirm that the cashback for the specified week was not credited to my account.

Furthermore, I contacted live chat support, where I was assured that the cashback was indeed granted. However, this information is incorrect, as I have several screenshots and records from my transaction history that prove otherwise.

Therefore, I request:

1. A detailed review of my account for the period from April 6 to 13.

2. Correction of the error and payment of the corresponding cashback.

3. A clear explanation of what happened.

I await a solution as soon as possible

Estimado equipo de atención al cliente de casino guru

Me pongo en contacto con ustedes para presentar una reclamación formal respecto al cashback semanal de Live Casino de alf casino correspondiente al periodo del 6 al 13 de abril.

Según sus condiciones, debería haber recibido el cashback correspondiente a esa semana. Sin embargo, el bono que se me ha asignado no corresponde a dicho periodo, sino a otro distinto. Tras revisar mi historial de bonos y movimientos, puedo confirmar que no se me ha abonado correctamente el cashback de la semana indicada.

Además, me he puesto en contacto con el servicio de chat en vivo, donde se me ha asegurado que el cashback sí fue otorgado. No obstante, esta información es incorrecta, ya que dispongo de varias capturas de pantalla y registros de mi historial que demuestran lo contrario.

Por todo ello, solicito:

1. Una revisión detallada de mi cuenta para el periodo del 6 al 13 de abril.

2. La corrección del error y el abono del cashback correspondiente.

3. Una explicación clara sobre lo ocurrido.

Quedo a la espera de una solución lo antes posible

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify whether you manually activated the cashback bonus or if it was granted automatically?
• Could you also confirm the period for which you received the cashback, as well as the amount?
• Could you kindly send me a link to the cashback bonus you are referring to?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila