AllySpin Casino - La verifica del giocatore è in ritardo.

I've been waiting for over three months to be verified. I submitted all the required documents immediately, yet they're still making me wait so long. Why are online casinos like this?

Ich warte nun seit über 3 Monaten darauf, dass ich verifiziert werde. Ich habe alle geforderten dokumente direkt geliefert, trotzdem lässt man mich so lange warten. Warum sind online casinos so?

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Dear jakobh,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account. It is also common for casinos to request additional documents even after an account has been verified previously.

To help us investigate and expedite the process, could you please provide the following details:

• Which documents have you already submitted, and when did you send the most recent one?
• Has the casino indicated any issues with approving any specific documents?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

Hello,

I uploaded my ID, bank statement, a selfie in front of their website, and a face scan at the beginning of January. These were all approved. Since then, I've uploaded many different versions of the crypto deposit confirmation because Allyspin kept having new requirements. For the past two months, my documents have gone unanswered, and I still can't withdraw any funds. I haven't reported any problems; otherwise, I would have processed the withdrawals long ago.

Best regards,

Jakob

Hallo,

Ich habe bereits anfang Januar Ausweis, Kontoauszug, selfie vor deren website, gesichtsscan hochgeladen. Diese wurden alle genehmigt. Seitdem habe ich viele verschiede Versionen von der bestätigung der crypto einzahlung hochgeladen, da Allyspin immer neue anforderungen hatte. Seit 2 Monaten wurden meine Nachweise allerdings unkommentiert gelassen und ich kann immer noch nicht auszahlen. Keine Probleme gemeldet sonst hätte ich das längst umgesetzt.

Viele Grüße,

Jakob

Thank you very much for your reply, jakobh. Could you please forward all relevant correspondence between you and the casino to [email protected]? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear jakobh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Kristina,

Somehow my message from last week was not sent here aparently. Here are the relevant Screenshots. They show how I am waiting since december and allyspin is still "checking" my KYC documents as an obvious way to waste time.

Dear jakobh,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear jakobh,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from AllySpin Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear AllySpin Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in the player’s withdrawal due to pending verification.

Thank you for your cooperation and a timely response.

Best regards,

Samuel