AmunRa Casino - L'account del giocatore è chiuso.

Hi, AmunRa Casino blocked my account for no reason on February 3rd. I tried contacting them to ask when they would refund my remaining balance, but their last response was on February 9th (they simply said my request needed more time to be evaluated).

I hope you can help me recover my funds within a reasonable timeframe.

Thanks in advance

Ciao, il casino AmunRa mi ha bloccato il conto senza motivo il 3 Febbraio. Ho provato a contattarli chiedendo quando mi restituiranno il mio saldo residuo, ma l'ultima risposta risale al 9 Febbraio (si sono limitati a dire che la mia richiesta ha bisogno di essere valutata per più tempo).

Spero possiate aiutarmi a recuperare i miei fondi in tempi ragionevoli.

Grazie in anticipo

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina,

• I played Pragmatic and Hacksaw slots
• Document verification was not necessary for withdrawal
• My winnings were accumulated by playing my deposited money

I hope you can help me, thanks

Salve Kristina,

• ho giocato alle slot pragmatic e hacksaw
• la verifica dei documenti risultava non necessaria per prelevare
• le mie vincite sono state accumulate giocando i miei soldi depositati

Spero possiate aiutarmi, grazie

Thank you very much for your reply, Spaffle. Could you please forward all relevant correspondence between you and the casino to [email protected]? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Hi Kristina, the conversation was short because after their response on February 9th they haven't responded again.

Ciao Kristina, la conversazione è stata breve perché dopo la loro risposta del 9 Febbraio non hanno più risposto.

Hello Spaffle,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello Spaffle,

I apologize for the late reply. Has there been any news since your last message, please?

Hi Kristina, the casino hasn't given me any updates yet and I'm still waiting for my withdrawal.

Ciao Kristina, il casino non mi ha ancora dato nessun aggiornamento e sto ancora aspettando il mio prelievo.