AmunRa Casino - L'account del giocatore rimane attivo dopo la richiesta di chiusura.

On February 26, 2026, I requested the permanent closure of my account via email due to accumulated losses and confirmed the request when your team asked me to. However, the account remained active until March 2, 2026, allowing additional deposits during that period.

I believe that, once the account cancellation was requested, access and deposits should have been blocked to prevent him from continuing to play.

For this reason, I again request that you review the case and reconsider the refund of the deposits made after my closure request.

El 26/02/2026 solicité por correo el cierre permanente de mi cuenta debido a las pérdidas acumuladas y confirmé la solicitud cuando su equipo me lo pidió. Sin embargo, la cuenta permaneció activa hasta el 02/03/2026, permitiendo depósitos adicionales durante ese periodo.

Considero que, una vez solicitada la cancelación de la cuenta, el acceso y los depósitos deberían haberse bloqueado para evitar que pudiera seguir jugando.

Por este motivo, solicito nuevamente que revisen el caso y reconsideren el reembolso de los depósitos realizados después de mi solicitud de cierre.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AmunRa Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify when you sent the follow-up email to the casino? (date; time)
• Could you please specify when was the last time the casino allowed you to deposit?
• Do I understand correctly that you already asked the casino for a refund due to failed player protection? What response have you received?
• Share any recent communication between you and the casino on the topic with me at [email protected]
• In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas