BassBet Casino - Il giocatore richiede il rimborso dopo aver richiesto la chiusura dell'account.

AFTER THE REQUEST FOR CLOSURE FOR GAMBLING ADDICTION WHICH THEY DIDN'T MAKE, I AM REQUESTING A REFUND OF DEPOSITS WHICH I DON'T KNOW HOW MUCH THEY AMOUNT TO.

I ASK THE CASINO TO QUANTIFY THE DEPOSITS MADE AFTER MY REQUEST WAS UNHEARD.

THE ACCOUNT IS STILL OPEN

DOPO LA RICHIESTA DI CHIUSURA PER GAMBLING ADDICTION CHE NON HANNO EFFETTUATO RICHIEDO RIMBORSO DEPOSITI CHE NON SO A QUANTO AMMONTANO.

CHIEDO AL CASINÒ DI QUANTIFICARE I DEPOSITI FATTI DOPO LA MIA RICHIESTA NON ASCOLTATA.

L’ACCOUNT E ANCORA APERTO

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the original email communication regarding your self-exclusion request with the casino from December 2025? You can send it to [email protected]. Please include the complete email thread rather than only screenshots of individual messages.
• Could you also please confirm whether you replied to the confirmation email you received from the casino on December 15?
• When exactly did you notice that your account had not been closed as requested?
• When was the last time you contacted the casino's support team regarding your request for account closure?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika