BassBet Casino - L'account del giocatore non è stato chiuso come richiesto.

Hello, I initiated self-exclusion on December 6, 2025, and received an email asking me to confirm that I wanted to block my account. I did this, but it wasn't blocked, and I subsequently lost over €6,000 on this site, which I would like to get back.

Hallo, ich habe am 6.12.2025 einen Selbstausschluss veranlagt und bekam eine Mail zurück das ich bitte auf die Mail mit bestätigen solle das ich mein Konto sperren sollte, was ich auch tat aber es wurde nicht gesperrt und ich habe danach über 6000€ verspielt auf dieser Seite und diese würde ich gerne wieder zurück haben..

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Dear Roonzz,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me all the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika