BetAlice Casino - L'account del giocatore è stato riaperto senza consenso.

I had asked for my account to be closed due to gambling addiction issues… the account was reopened without my consent and I fell for it again by depositing €870.

Avevo chiesto la chiusura dell’account per problemi di dipendenza legati al gioco d’azzardo…l’account è stato riaperto senza il mio consenso e ci sono cascato di nuovo versando 870€

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Dear Tommmm,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain the difference between closing an account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does have an impact. If a player successfully requests self-exclusion, the casino agrees not to reopen the account, or only under particular circumstances (after the cooling-off period, and this cannot be done for players who are addicted/with gambling problem). 

• Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is [email protected].

Thank you very much in advance. 

Best regards,

Jean