BetBeast Casino - La richiesta di autoesclusione del giocatore è stata ignorata.

Hello,

I wish to file a complaint against BetBeast because my self-exclusion due to gambling addiction was completely ignored. I emailed support on March 26, 2026, requesting permanent closure of my account due to my gambling addiction ("Hi pls close my account forever due to gambling addiction."). However, the casino simply left my account open. Since reporting my addiction in March, I have deposited an additional €7,341.13 and withdrawn only €2,950.00. The casino has grossly violated its duty to protect players, and therefore I demand a refund of my net loss of exactly €4,391.13 incurred since reporting my addiction. Screenshots of the email from March and today's chat containing my financial data are available as evidence.

Gandhi 1988

Hallo,

Ich möchte eine Beschwerde gegen BetBeast einreichen, da mein Selbstausschluss wegen Spielsucht komplett ignoriert wurde. Ich habe dem Support bereits am 26.03.2026 eine E-Mail geschickt und die permanente Schließung gefordert, da ich spielsüchtig bin („Hi pls close my acc forever due gambling addiction."). Das Casino hat mein Konto danach jedoch einfach offen gelassen. Seit dieser Meldung im März habe ich bis heute weitere 7.341,13 € eingezahlt und nur 2.950,00 € ausgezahlt. Das Casino hat seine Pflicht zum Spielerschutz grob verletzt, weshalb ich die Rückerstattung meines seit der Meldung entstandenen Nettoverlusts von exakt 4.391,13 € fordere. Die Screenshots der Mail vom März und des heutigen Chats mit den Finanzdaten liegen als Beweis vor.

Gandhi1988

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetBeast Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• After you learned your self-exclusion request wasn't processed, have you contacted the casino via different communication channels?
• Has the casino responded to any of your requests for account closure? Would you be able to share the casino's responses with me?
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact request a self-exclusion via email at [email protected], and at the same time, include me in the copy of the email at [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings BetBeast Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas