BigClash Casino - L'account del giocatore è stato riaperto contro la sua richiesta.

The casino automatically reopened my player account after I requested its permanent closure due to gambling addiction. This is a dishonest and unfair practice that exploits the vulnerabilities of addicted gamblers. I want my account to be kept closed as per my request. Thank you

O casino reabriu automaticamente a minha conta de jogador depois de eu ter solicitado o encerramento definitivo da mesma, devido ao vício do jogo. É uma prática desonesta e desleal que explora as vulnerabilidades dos jogadores viciados. Pretendo que a minha conta seja mantida encerrada conforme a minha solicitação. Obrigado

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Dear tomahawkxxx,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling policy and I found this:

Self-exclusion request: You can contact the Support Service Team via e-mail at [email protected], and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

• When exactly did you request the permanent closure of your account?
• Do you have any confirmation or acknowledgment from the casino regarding your account closure request?
• Have you clearly informed the casino that you want a permanent self-exclusion? If so, could you please forward the account closure requests you sent to the casino to my email address at [email protected]?

Thank you very much in advance for your cooperation.

Best regards,

Petra